Name
Zero-Touch IT with AI: Automate Everything, Resolve Anything
Date & Time
Tuesday, September 23, 2025, 4:00 PM - 4:50 PM
Kim Rasmussen
Description

Zero touch — Autonomous IT: what it is, why it matters, and how it changes the shape of IT management on the ServiceNow platform.
We’ll explore how Agentic AI, business context, and policy can let systems anticipate, decide, and act—while humans stay in charge.
A candid, hype-free look at possibilities and limits, and the questions to ask as you move from manual to automation and toward autonomy.

Location Name
Breakout 3: Wasabi
Full Address
Nhow Amsterdam
Europaboulevard 2b
Amsterdam 1078 RV
Netherlands
Stef Knaepkens
Plat4mation
Chief Strategy Officer

Daniel Peter
Philips
Director Business Operations

Thomas Kerstens
ServiceNow
Senior Director CRM & Industry Solutions North EMEA

Tim de Leeuw
ServiceNow
Solution Consultant ITAM

Andreas Borchert
PlanHorizon
Managing Director

Günter Feigl
Wacker Chemie
Head of IT Servicemanagement

Remco Lengers
ServiceNow
Solution Consultant

Kim Rasmussen
ServiceNow
Sr Advisory Solution Consultant