Home: IT Workshop: Unlock the Value of your ServiceNow IT Platform

Following the success of our previous event, we’re excited to bring the ServiceNow IT community together once again for a full day of insight, innovation, and hands-on experience.

This interactive event is designed to help you unlock the full value of your ServiceNow IT solutions—by exploring how to align and optimise your IT ecosystem on a single digital platform. Whether you're looking to improve visibility, drive operational efficiency, or accelerate digital transformation, this workshop offers practical tools and expert-led guidance to support your goals.

What to expect:

Opening Keynote – Discover what Technology Excellence truly looks like with end-to-end IT management across the platform. You’ll hear real-world use cases from customers achieving measurable impact through integrated IT strategies.

AI Spotlight – Join Dale Cheeseman, EMEA Director, Solution Consulting – AI, for an in-depth look at Agentic AI. Learn how AI Agents are reshaping business processes and delivering smarter, more proactive operations.

Tailored Learning Paths – After the keynote, choose between 'Better Together' seminars that explore platform synergies or 'Solution Focused' learning labs to go deep into specific IT solutions.

Best Practice Sessions – New this year, these expert-led discussions will offer actionable guidance to help you scale, mature, and future-proof your ServiceNow implementation.

Whether you’re early in your IT journey or looking to take it to the next level, this day is built to equip you with the insight and tools to accelerate outcomes—and leave inspired to make work, work better.

Don’t forget to review the agenda and select your sessions during registration.

[This is a customer only event so we won't be accepting any partners at this time due to capacity, please ensure you bring your laptop to gain the most value from this event]

Thursday, July 3, 2025
9:00 AM - 9:30 AM	Registration and Networking Breakfast
9:30 AM - 10:30 AM	Keynote	Carolina Hallonsten, EMEA AVP Solutions Sales at ServiceNow will open the keynote session and highlight the benefits of a One-Platform approach. Carolina will be joined by Ruth Kirby, Director of Digital Enterprise at Arqiva for a cross portfolio panel discussion. Dale Cheeseman, EMEA Director AI Solutions Consultants at ServiceNow will then discuss current market trends and the ServiceNow future roadmap.
10:30 AM - 11:20 AM	Better Together Seminar: Bring Resilience to Life in your Organisation ft DWP	Learn how to help prepare the enterprise to adapt and evolve to changing threats. Understand how incident management, risk management, third-party, and security collaborate seamlessly to ensure business operations continue during disruptions as well as enable proactive prevention and mitigation measures.
10:30 AM - 11:20 AM	Better Together Seminar: Bring AI to your Service Operations on One Platform	Learn how to expand technology services while reducing costs, predict and prevent outages, reduce mean time to repair. Deliver extraordinary employee and customer experiences further supercharged with AI, accelerate innovation, automation and productivity.
10:30 AM - 11:30 AM	Solution Focused Learning Lab: How to Ensure your Work Delivers Value	Join this session to learn how Portfolio Management can help you ensure your work delivers real value. Discover how to align strategy with execution, prioritise effectively, and maximise impact across your organisation. [Please bring your own laptops as you will have the opportunity to experience the latest capabilities in live labs]
10:30 AM - 11:30 AM	Solution Focused Learning Lab: How to Optimise Technology Investments and Realise Business Outcomes	Join this hands-on learning lab to understand how to consolidate your technology assets from all estates into a unified platform and see how ServiceNow supports a strategic ITAM program, end to end. Explore examples of ITAM and ITSM better together; Joiners, Movers, Leavers processes, Change Practices and more. [Please bring your own laptops as you will have the opportunity to experience the latest capabilities in live labs]
11:45 AM - 12:45 PM	Better Together Seminar: Optimise Technology Usage & Spend while Mitigating Risk	Join this session to learn how to consolidate on a platform to plan technology and manage assets to reduce risk, automate to align teams and drive collaboration to maximise the value of technology investments and support Digital Transformation.
11:45 AM - 12:45 PM	Solution Focused Learning Lab: How to Put AI to work for Service Operations with Now Assist and AI Agents	Join this hands-on learning lab to understand how to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents, with Now Assist Skills Kit. [Please bring your own laptops as you will have the opportunity to experience the latest capabilities in live labs]
11:45 AM - 12:45 PM	Better Together Seminar: Sell, fulfill and Service from a single AI platform with CRM	See how you can manage all of your customer interactions, across the complete customer lifecycle, with CRM. View your business through a single pane of glass, hear practical approaches to aligning initiatives across teams and accelerate AI adoption regardless of where you are on the journey. We’ll also explore how improved visibility, holistic data management and best-in-class workflows are helping teams drive greater efficiency and smarter business decisions.
11:45 AM - 12:45 PM	Solution Focused Learning Lab: How to Automate Security Compliance	Join this session to understand how you can embed compliance into application onboarding to helping notify application owners of non-compliance with internal policies and procedures.
12:45 PM - 1:30 PM	Lunch
1:30 PM - 2:30 PM	Best Practice: Maximise the value of your ServiceNow IT implementation with Impact	Join this session to learn how ServiceNow Impact, our customer success product powered by AI and human expertise, provide customers with the support and expertise to get to value fast.
1:30 PM - 2:30 PM	Best Practice: How to set your foundations for transformational success with your CMDB	Learn how CMDB helps technology managers plan at both a detailed level with asset management and at a high level with enterprise architecture.
1:30 PM - 2:30 PM	Best Practice: Put AI Agents to Work	During this session, we dig into the strategy for transforming life at work with AI Agents and reskilling teams for AI-powered transformation.
1:30 PM - 2:30 PM	Best Practice: How to build strategic technology plans for business success	Join this session to learn how enterprise architecture helps deliver business success by bridging the gap between business strategy and technology execution to develop robust, adaptable technology plans which drive innovation and reduce cost and risk.
2:30 PM - 3:30 PM	Networking Reception