Collaborating with fellow ServiceNow customers at SNUG events is an incredible opportunity to exchange best practices and build lasting professional connections.
Whether you’re new to ServiceNow or a seasoned user, our agenda is designed to help you make the most of your time with us. Visit the Utah SNUG Community Page to learn more about the upcoming meeting—featuring local customers sharing their ServiceNow journeys, valuable networking opportunities, and a sweet treat from SWIG to wrap up the day.
Before the SNUG, don’t miss our optional hands- on workshop: Unlocking Enterprise Knowledge & Automation with Workflow Data Fabric and Now Assist
In this hands-on workshop, you’ll learn to:
-
Break down information silos and deliver fast, accurate answers to employees and agents using External Content Connectors, AI Search, Knowledge Graph, and Now Assist for Virtual Agent.
-
Build and configure Now Assist Skills and AI Agents to fetch data from both internal and external sources, automate workflows, and drive smarter, faster resolutions.
Whether you’re looking to streamline support, enhance self-service, or leverage AI for smarter automation, this lab will give you practical skills and insights you can apply right away.
Agenda:
9:30 am - 10:00 am | Check-in & Breakfast
10:00 am - 12:00 pm | Optional Workshop: Unlocking Enterprise Knowledge & Automation with Workflow Data Fabric and Now Assist
12:00 pm - 12:30 pm | SNUG Registration & Lunch
12:30 pm - 12:35 pm | Welcome & SNUG Overview
12:35 pm – 1:00 pm | ServiceNow Presentation: Going from Performance Analytics to Platform Analytics
1:00 pm – 1:30pm | Customer Presentation: CMDB at Adobe
1:30 pm – 1:45 pm | Break
1:45 pm - 2:10 pm | Partner Presentation
2:10 pm - 2:30 pm | Customer Presentation: Lessons Learned from Platform Analytics Migration by Claire Cook at The Church of Jesus Christ of Latter-Day Saints
2:30pm – 2:45pm | Wrap-Up & Q&A
2:45 pm - 3:45pm | Networking Social ft. Swig Soda Bar
Don’t forget to bring your laptop, charger, and a secondary device to follow along with the lab guide for the workshop portion of the agenda.
Please note: To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners and independent consultants not attend. Job seekers and students should visit our ServiceNow University website instead of attending the SNUG event.