Deloitte has modernized its global operations using the ServiceNow AI Platform since 2017, starting with IT Service Management (ITSM) and expanding to areas like HR, risk management, finance, and customer service. Innovations like the Beneficial Ownership Finder and Quality and Risk Management SNAP have replaced manual workflows with intelligent automation, reducing task timelines and boosting productivity by 20% to 60%. This session will highlight the technologies driving efficiency improvements and better outcomes for Deloitte’s teams and clients.