Discover how Hitachi Energy is harnessing the power of ServiceNow Now Assist and Agentic AI to transform service delivery and end-user experiences. This session will showcase our journey implementing Now Assist, highlighting use cases across end-user support and service desk operations, all powered by AI Agent Studio, Task Intelligence, and out-of-the-box Now Assist skills. Learn how our integrated AI-powered ecosystem delivers measurable value, accelerates resolution times, and enhances user satisfaction. Attendees will gain practical insights into deploying and scaling Agentic AI use cases, with a focus on value realization and best practices for successful adoption in complex enterprise environments.