Collaborating with local ServiceNow customers at SNUG events is one of the best ways to share best practices and develop professional relationships.
Whether you are new to ServiceNow or a long-time customer, the agenda is created to make the most of the time you spend with us at the event. Visit the Wisconsin SNUG community page and tell us if there are specific topics or use cases you are interested in learning more about!
AGENDA
10:30 AM – 12:00 PM CT | Optional Pre-SNUG Workshop
Process Mining Workshop
In this lab we will share common questions Process Mining can help answer and show different ways to use the solution to identify additional insights. Even a complete beginner can find answers to the most challenging, complex issues facing companies — which processes can be automated, what are the savings of Now Assist and agents, where are we breaching SLAs, who's holding work the longest before transferring. We'll answer ALL of these questions in minutes, not months.SNUG
12:00 PM – 4:30 PM CT | Wisconsin SNUG + Happy Hour
- 12:00 – 12:30 PM | Lunch
- 12:30 – 12:40 PM | Welcome Remarks
- 12:40 – 1:25 PM | AHEAD & Dynatrace – Better Together
- 1:25 – 1:55 PM | From Cherwell to ServiceNow: Komatsu's Platform Transformation Journey
- 1:55 – 2:25 PM | Intermountain Health Customer Presentation
- 2:25 – 2:40 PM | Break
- 2:40 – 3:00 PM | Underdog Features – Validating Now Assist/AI
- 3:00 – 3:30 PM | Roundtable Discussions
- Workflow Automation – Automating work that matters
- Service Catalog Modernization – Making service requests simple again
- App Engine & Low-Code Development – Building enterprise applications faster
- AI in ServiceNow – Turning AI into measurable business value
- Employee Experience – Designing services employees actually want to use
- 3:30 – 5:00 PM | Happy Hour
- 3:30 PM - Optional Field Tour Group 1
- 3:45 PM - Optional Field Tour Group 2
Space is limited and accepted on a first come, first served basis. We look forward to seeing you there!
Please note: To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners and independent consultants not attend. Job seekers and students should visit our RISE UP Program website instead of attending the SNUG event.
Questions? Visit the Wisconsin SNUG Community or contact us about topics you'd like to see covered.