As OT systems grow more complex and digitally connected, IT and OT leaders are facing new challenges around asset visibility, risk management, and system resilience.
The Legacy to Leading: OT Transformation Forum explores how digital tools and platform-based approaches can support the core goals of operational environments.
The discussion will focus on:
Whether you're just beginning your OT journey or looking to scale your strategy, this discussion offers practical guidance and fresh perspectives to help you move forward with confidence.
Scroll for the agenda.
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AGENDA
Ryan Hardy, Senior Manager for OT Digital Transformation at Accenture, shares how lessons from the trail mirror his career journey through construction, IT, and OT consulting—shaping a practical, agile approach to digital transformation. With two decades of experience and deep expertise in OT systems, Ryan explores how bridging the gap between IT and OT is a major strategic enabler. Drawing on hands-on work in asset-intensive industries, his story offers inspiration, insights, and a few lessons from the ride.
Faced with the need to comply with NERC CIP standards, a major US Energycompany sought a solution that would help secure their critical assets required for operation. Their priorities included gaining visibility into the number and status of assets, strengthening security across production and distribution environments, and implementing a robust threat vulnerability and response process with clear audit trails. Learn why ServiceNow became the platform of choice for OT due to its unique ability to cover the full OT spectrum—eliminating the need to bolt together multiple disparate systems—and delivering seamless, end-to-end management and security.
From change control and cybersecurity to asset visibility, OT environments face persistent challenges that an effective OTM strategy can solve. But success requires an operations-first approach to security, governance, and asset management. Learn how ServiceNow supports industrial environments with a purpose-built CMDB, AI-powered analytics, automated workflows, and a unified data model—enabling proactive incident response, smarter decision-making, and full visibility across IT and OT. We’ll also cover updated OT licensing and how to navigate practical realities on the ground.
Integration is complex, and the prospect of renewing or replacing OT systems can be daunting—making it tempting to stay the course. But the ongoing challenges created by IT and OT silos—data inefficiencies, security gaps, and outdated systems—result in more manual work, rising costs, and hindered innovation. We’ll discuss the tangible benefits of bridging these gaps and why now is the time to begin the journey toward IT/OT convergence.
Every organization’s environment is unique, and so are the challenges and opportunities. We’ll outline a practical path forward for implementing and optimizing the right solution. Learn how to establish business goals, assess readiness, identify potential barriers, and engage cross-functional teams to ensure success. You’ll leave with actionable next steps and a better understanding of how ServiceNow can help guide your journey—from planning and alignment to execution and measurable impact.