Workshop Put AI to Work for IT

Join Our Workshop

See the future of IT operations—where innovation meets automation. We'll explore the "ZERO" Vision of Autonomous IT: a practical approach to managing technology that drives real business value.

What You'll Learn

ZERO-Touch IT: See how automated workflows and self-healing systems eliminate manual work, improve reliability, and keep operations running smoothly.

ZERO Outages: Discover how proactive monitoring and predictive analytics prevent disruptions and maintain uninterrupted service.

ZERO Asset Blind Spots: Get full visibility into your IT assets with real-time tracking, automated discovery, and intelligent lifecycle management.

Whether you're an IT leader or decision-maker, this session gives you practical insights and proven approaches to achieve operational excellence. For each topic, we'll move from concept to practice — with hands-on labs to bring the content to life.

Agenda

09:00 – Kickoff, Welcome and Vision (What is Autonomous IT)

09:45 – Zero Touch IT Seminar

10:15 – Zero Touch IT Lab

11:00 – Break (15 Min) – Networking

11:15 – Zero Service Outages Seminar

12:00 – Zero Service Outages Lab

12:30 – Lunch

13:30 – Zero Touch Asset Seminar

14:15 – Zero Touch Asset Lab

14:45 – Break

15:00 – Roadmap, Strategic Roadmap Artifacts

16:30 – Wrap Up & Q&A & Networking

Ready to transform your IT strategy? Secure your spot today!

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Time Zone: (UTC+02:00) Berlin, Bern []

March 15
Day 1

Tuesday, March 10, 2026
9:30 AM - 10:00 AM																Welcome & Introduction
10:00 AM - 10:45 AM																Understand today’s AI landscape and how to approach it pragmatically
10:45 AM - 11:00 AM																Break
11:00 AM - 11:30 AM																Hands-on: How AI improves data quality and unlocks better insights and automation
11:00 AM - 11:45 AM																Identify and prioritize the most valuable AI use cases
11:45 AM - 12:00 PM																Use-case discussion wrap-up
12:00 PM - 12:45 PM																Lunch
12:45 PM - 1:15 PM																Agentic AI demos: Productivity, deflection and user experience
1:15 PM - 2:00 PM																Hands-on: Configuring, governing and customizing Agentic AI
2:00 PM - 2:15 PM																Break
2:15 PM - 2:45 PM																AI Agents in real scenarios and applying them safely at scale
2:45 PM - 3:30 PM																Wrap-up discussion and Q&A
3:30 PM - 4:00 PM																Feedback and closing

Time Zone: (UTC+02:00) Berlin, Bern []

Bob Bradley

ServiceNow

Bob Bradley is one of the most influential figures in American soccer history and a pioneer in global coaching. He led the U.S. Men’s National Team to the 2010 FIFA World Cup knockout stage and a historic 2009 FIFA Confederations Cup Final. Bradley has coached elite clubs across MLS and Europe and is a two-time MLS Coach of the Year.

龍前田

マーケティング本部
ServiceNow Japan合同会社

鈴木正敏

執行役員社長
ServiceNow Japan

Brian Solis

Head of Global Innovation
ServiceNow

https://briansolis.com/ Brian Solis serves as the Head of Global Innovation at ServiceNow where he drives vision and strategy for the company's Office of Innovation with Dave Wright, Chief Innovation Officer. In his role, he leads a team of Innovation Officers and Futurists who study emerging technologies and horizons, business innovation and transformation, and key market trends to produce insights, publish thought leadership and research, and explore future scenarios and alternative futures that help executives expertly navigate an AI-first economy. Brian is also world-renowned digital futurist, 9x best-selling author, and international keynote speaker. He has published over 60 widely read research reports that explore the future of business and industries, disruptive technologies, and shifts in consumer behaviors. Brian publishes business and technology thought leadership in industry publications such as Harvard Business Review, Fast Company, CIO, Forbes, and Worth, and has consistently been recognized as one of the world's leading thinkers in innovation, business transformation, and leadership for almost three decades. https://www.linkedin.com/in/briansolis

The "ZERO" Vision of Autonomous IT Workshop- Frankfurt

A Full Day to Explore the Vision of Autonomous IT and How It Drives Real Business Value

What to Expect

What You'll Learn

Why Attend?

Join us for a day of innovation, learning, and networking with the ServiceNow community

Expert Speakers

AI Innovation

Success Stories

Networking

Event Agenda

Featured Speakers

Learn from industry leaders and ServiceNow experts

Bob Bradley

龍前田

鈴木正敏

Brian Solis

ServiceNow Frankfurt

The "ZERO" Vision of Autonomous IT Workshop- Frankfurt

A Full Day to Explore the Vision of Autonomous IT and How It Drives Real Business Value

What to Expect

What You'll Learn

Register Now

Secure your spot at this exclusive event

Why Attend?

Join us for a day of innovation, learning, and networking with the ServiceNow community

Expert Speakers

AI Innovation

Success Stories

Networking

Event Agenda

Featured Speakers

Learn from industry leaders and ServiceNow experts

Bob Bradley

龍 前田

鈴木 正敏

Brian Solis

Our Sponsors

Diamond

Platinum

ServiceNow Frankfurt

龍前田

鈴木正敏