Name
Artificial Intelligence for Better Customer Engagement? ​The SBB Contact Center’s Perspective.
Date & Time
Thursday, July 2, 2026, 2:40 PM - 3:10 PM
Heath Ramsey
ServiceNow
GVP, AI Platform Outbound Product Management, ServiceNow
Kathrin Mihalus-Dianovski
ServiceNow
Vice President of CH/AT/CEE
Mazyar Yosefi
ServiceNow
Interim Country Leader, Switzerland
Edwin Imsand
SBB CFF FFS
Leiter Entwicklung - Strategie - Digitalisierung
Shachar Twito
Philips
Senior Customer Success Manager
Jean-Francois Muller
ServiceNow
EMEA Director Solution Consulting, Autonomous IT
Stephanie Schatz
ServiceNow
Head of Strategic Customers, ServiceNow
Mark McGill
ServiceNow
Senior Manager, Solution Consulting
Timo Weber
ServiceNow
Senior AI Solution Architect
Marco Dütsch
IKEA
Lead AI Lab IKEA Supply
Léonie Kirchgeorg
AI Business School
Head of Business Development, AI Business School
Christian Sebregondi
Zürcher Kantonalbank (ZKB)
Head AI, Zurcher Kantonalbank
Oliver de Wilde
Hitachi
Head of IT Transformation, Hitachi
Tim Edwards
F.Hoffmann-La Roche
Global Head Enterprise Platforms, Roche