Name
Now on Now: How We Deployed Our First L1 Service Desk AI Worker
Date & Time
Thursday, July 2, 2026, 3:20 PM - 3:50 PM
Speakers
Description
ServiceNow on ServiceNow: How We Deployed Our First L1 Service Desk AI Worker
ServiceNow's Digital Technology team deployed an autonomous AI worker that resolves common L1 IT issues before a human ever gets involved. In this session, we walk through how we built, tested, and launched our first AI Worker in production — what it handles, how we governed it, and what we learned along the way. A real customer zero story from the team that runs ServiceNow's own IT.
Location Name
Convention Hall B & C
Full Address
The Circle Convention Centre
The Circle 27 Flughafen CH
Zürich 8058
Switzerland
The Circle 27 Flughafen CH
Zürich 8058
Switzerland