Name
First Ever Agentic AI Within Philips | Philips & Plat4mation
Date & Time
Thursday, July 2, 2026, 3:20 PM - 3:50 PM
Speakers
Description
First Ever Agentic AI Within Philips
Philips Enterprise Informatics partnered with Plat4mation to turn complex, high‑volume service operations into an AI‑first model on ServiceNow. Using agentic workflows and Now Assist, we automated case triage, enriched knowledge, and accelerated resolution. Outcome: a 300% ROI in 3.5 months. This session shares the blueprint: the squad setup, readiness checks, adoption tactics, and lessons learned to scale GenAI safely across regulated environments.
Location Name
Breakout 2
Full Address
The Circle Convention Centre
The Circle 27 Flughafen CH
Zürich 8058
Switzerland
The Circle 27 Flughafen CH
Zürich 8058
Switzerland