Laying the Data Foundations for Autonomous IT
Experience the latest ServiceNow platform innovations, AI capabilities, and see live demonstrations of cutting-edge solutions.
Learn from industry leaders, certified experts, and successful customers sharing their transformation stories and best practices.
Participate in interactive workshops, breakout sessions, and hands-on labs designed to enhance your technical skills.
Connect with peers, partners, and ServiceNow professionals during dedicated networking sessions and casual meetups.
Ready to join us? Register now to secure your spot
Autonomous outcomes depend on a solid Data Foundation
Data foundations are critical for success in driving automation across the enterprise. With AI, the equation changes from “garbage in, garbage out”, to “garbage in, garbage out at scale”. Organizations must be able to systematically capture business context, technical configuration, organizational metadata, and historical trends in a data model to achieve AI-driven autonomous outcomes.
In this 2-hour virtual workshop, you’ll learn practical approaches to building a data foundation aligned to the Common Service Data Model (CSDM). We will explore how to bring together data from multiple sources, align this data with the needed business and organizational context and establish governance that keeps your data accurate and healthy over time.
This is more than a best practice session. The workshop includes a hands-on Service Mapping lab and Service Modeling Roundtable conversations, where you’ll work through real-world service and dependency modeling scenarios.
What You’ll Learn
Practical guidance for building a strong CMDB and CSDM foundation
Best practices for Discovery and Service Mapping
Approaches to data health, remediation, and governance
Clear ownership strategies for maintaining data quality
Hands-on experience with service mapping and modeling.
Build the Foundation for What’s Next. Turn your data into a foundation for smarter, more autonomous IT.
Who Should Attend
This session is ideal for enterprise architects, CMDB and Discovery administrators, platform owners, and data governance leaders looking to optimize data quality, visibility, and platform performance.
Other Sessions In This Series
Each session in our workshop series offers a unique opportunity to learn, share ideas, and build new skills. We encourage you to explore the other workshops in the series and join us for more!
Autonomous IT Journey Workshop Series | Executive Track - Achieving Tangible Value with Autonomous IT
Wednesday, October 28, 2026
9:00AM - 10:00AM PST
Autonomous IT Workshop Series | Building Maturity in the AI and Autonomous Journey
Tuesday, November 10, 2026
9:00AM - 11:00AM PST
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Learn from industry leaders and ServiceNow experts sharing real-world insights and best practices.
Discover how AI-powered workflows can transform your business operations and drive efficiency.
Hear from organizations that have successfully implemented ServiceNow solutions at scale.
Connect with peers, partners, and ServiceNow professionals to expand your network.
March 15 Day 1
March 16 Day 2
March 17 Day 3
GVP, Workflow Analytics, ServiceNow
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