Most CRMs were designed to track activities and manage intake—but that's only half the story. The other half is where work actually gets done to resolve and fulfill customer requests. Without it, you get manual workarounds, frustrated customers, and burnt-out employees. That's where ServiceNow Autonomous CRM comes in. It unifies data, deploys AI agents that work autonomously, and orchestrates workflows to deliver customer outcomes and reduce costs. See how organizations are cutting quote time by 40% and resolving cases 7x faster.

Speakers:
Ravi Nyayapati, Transformation Consultant, Palmerston North City Council
Matt Walsh, Senior CRM Account Executive, ServiceNow
Graz Kania-Knight, Advisory Solution Consultant, ServiceNow