11:10AM - 11:35AM Autonomous Operations & Employee Experience: How AI Agents Free Your People for Strategic Work​

Speakers: 
- Sri Lakshmi Kodali, Senior Director, Core Business Services Transformation Executive, ServiceNow
- Timothy​ Goh, Solution Sales Executive, Core Business Solutions, ServiceNow

11:35AM - 11:55AM Putting people first with Responsible AI by EY

Speakers: 
- Mike Chen, Partner, ServiceNow Practice Lead, EY Greater China 
- Chee-Kong Wong, Partner, Technology Consulting, EY Oceania 


11:55AM - 12:25PM Reimagine CRM: Drive Loyalty and Revenue

Speaker:
- Prem Ganesan, Director, CRM Sales, ServiceNow

12:25PM - 12:30PM Closing