Experience AI Agents, Now Assist, and automation first-hand by working directly in ServiceNow demo environments.
Learn how AI reduces manual effort, speeds up resolution, and improves everyday workflows across the business.
Get practical guidance from ServiceNow specialists and learn alongside peers facing similar challenges.
Ready to join us? Register now to secure your spot
AI has moved from experimentation to execution. Organisations across Australia are deploying autonomous AI to deliver real outcomes - faster resolution, reduced manual effort, and better customer and employee experiences across IT, security, service delivery, and operations.
The ServiceNow AI Hands-On Workshops bring together managers and practitioners from across the public sector to experience first-hand how AI works at enterprise scale.
Choose Your Own Journey
Four hands-on workshops run across two days, each designed for a different capability area. Attend the sessions most relevant to your role — each workshop stands alone, so there's no need to attend both days. Bring your laptop and configure AI capabilities directly in ServiceNow demo environments, then walk away with practical skills you can put to work immediately.
What You'll Experience
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Learn from industry leaders and ServiceNow experts sharing real-world insights and best practices.
Discover how AI-powered workflows can transform your business operations and drive efficiency.
Hear from organizations that have successfully implemented ServiceNow solutions at scale.
Connect with peers, partners, and ServiceNow professionals to expand your network.
Day 1 - Aug 26
Day 2 - Aug 27
Who should attend: IT Operations managers, infrastructure teams, platform engineers, and practitioners responsible for service reliability, system health, or operational performance
2026 marks a turning point for AIOps: autonomous AI and new AI specialists are joining IT operations teams as digital colleagues, sharing the work by owning issue analysis and resolution, just like real people.
If your team is ready to move from reactive firefighting to intelligence-driven response, this hands-on workshop is built for you. You'll work with the 2026 ITOM AIOps platform, including AI agents that support the alert lifecycle from event to incident.
Through expert-led demonstrations and hands-on labs, you'll explore how AI specialists augment your teams and accelerate resolution. You'll leave with practical architecture patterns, integration blueprints for your existing tools, and a clear roadmap for scaling towards zero-outage operations.
Welcome to autonomous IT operations, where your operations team works smarter and faster.
Session commences at 9am
Who should attend Security, risk, and governance practitioners responsible for discovering, governing, and securing AI across your organisation at scale.
As organisations accelerate AI adoption to drive operations and revenue, the challenge is balancing speed with responsibility. Your teams need visibility into every AI system deployed, the ability to assess and mitigate risk throughout its lifecycle, and control over access and security posture. ServiceNow's AI Control Tower Solution unifies discovery, inventory, governance, risk assessments, security controls, and post-deployment monitoring for AI built in-house or sourced from third parties. In this hands-on workshop, you'll walk the complete AI asset lifecycle from intake through deploy & monitor, learning to register and assess AI systems, implement controls, and track compliance. Through realistic personas and practical scenarios, discover how to govern AI responsibly while maintaining the speed your organisation needs.
Session commences at 1pm
Who should attend Customer service and CX operations managers and practitioners responsible for service delivery, agent productivity, or customer experience outcomes. Kickstart your Agentic AI journey in CRM with the foundational knowledge and best practices to confidently build your first AI Agent for Customer Service Management or even your Industry product! Follow along an interactive journey from using generative AI to enhance customer self-service to using agentic AI to boost live agent productivity — ending with how admins efficiently configure and optimise AI Agents to deliver personalised, scalable and customer-centric solutions powered by AI.
Who should attend: HR, shared services, and employee experience practitioners responsible for service delivery, workforce support, or operational efficiency.
The EmployeeWorks AI Assistant Lab is your hands-on playground to explore workplace AI in action! This interactive lab empowers you to chat with an AI assistant that can handle everything from answering company policies and managing calendars to resetting passwords, booking time off, and provisioning software access. Just sign in and start chatting to experience how conversational AI seamlessly integrates with systems across the enterprise to transform the employee experience and make work life easier for everyone.
Want to see how it's built? We'll then take you behind the scenes to configure your own AI-powered process from the ground up. You'll define what the assistant can do, connect it to the systems that matter, and watch your creation come to life. No development background needed — if you're curious about how these experiences get made, you'll be right at home.
Who should attend this event?
These workshops are designed for practitioners and managers who work hands-on with technology, operations, or service delivery — and want practical AI skills they can apply straight away.
This is a live, in-person event only. It will not be recorded or live streamed.
What is the cost to attend?
There is no cost to attend. Registration is complimentary for invited guests.
Will food be provided?
Yes. There will be breakfast and lunch pending which workshop(s) you are attending
What should I bring to the event?
Just bring your laptop and a WiFi-capable device. Lab credentials and all workshop materials will be provided on the day.
What if I need to cancel my registration?
We understand plans change. If you need to cancel, please contact us
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