Experience AI Agents, Now Assist, and automation first-hand by working directly in ServiceNow demo environments.
Learn how AI reduces manual effort, speeds up resolution, and improves everyday workflows across the business.
Get practical guidance from ServiceNow specialists and learn alongside peers facing similar challenges.
Ready to join us? Register now to secure your spot
AI is moving from experimentation to execution. Organisations across Australia are deploying autonomous AI to deliver real outcomes — faster resolution, reduced manual effort, and better experiences across IT, security, service delivery, and operations.
The ServiceNow AI Hands-On Workshops bring together managers and practitioners from across industries to experience first-hand how AI works at enterprise scale.
Choose Your Own Journey
Four hands-on workshops run across two days, each designed for a different capability area. Attend the sessions most relevant to your role — each workshop stands alone, so there's no need to attend both days. Configure AI capabilities directly in ServiceNow demo environments and walk away with practical skills you can put to work immediately.
What You'll Experience
Learn from industry leaders and ServiceNow experts sharing real-world insights and best practices.
Discover how AI-powered workflows can transform your business operations and drive efficiency.
Hear from organizations that have successfully implemented ServiceNow solutions at scale.
Connect with peers, partners, and ServiceNow professionals to expand your network.
Day 1 - May 20
Day 2 - May 21
Who should attend: IT Operations managers and practitioners responsible for service reliability, infrastructure health, or operational performance Modern IT operations demand more than monitoring alone. With growing complexity across applications, infrastructure, and services, operations teams need AI-driven capabilities to identify issues earlier, reduce noise, improve visibility, and prevent outages before they impact the business.
In this workshop, ServiceNow experts will introduce the latest AI-first approach to operational resilience through ServiceNow ITOM AIOps. You will gain an overview of how these capabilities support proactive operations, improve system health monitoring, and help organisations optimise service performance across complex environments.
The session includes both expert-led demonstrations and a hands-on lab, giving participants the opportunity to explore how ServiceNow’s AI-powered platform can support targeted business outcomes. Attendees will walk away with a stronger understanding of how to modernise operational processes, increase resilience, and build toward a zero-outage strategy.
Session commences at 9am
Who should attend Security and risk practitioners responsible for vulnerability management, threat response, or compliance who want to see how AI changes the remediation equation. Discover Unified Security Exposure Management (USEM), ServiceNow’s AI-powered solution that unifies vulnerabilities, misconfigurations, posture findings, and cloud/container exposures in one platform. In this interactive workshop, you’ll gain hands-on experience with the Security Exposure Management Workspace—learning how to prioritise exploitable risks using Generative AI insights, streamline remediation workflows, and operationalize standardized configurations. Walk away with practical skills and strategies to reduce risk faster and build a scalable, consistent security program.
Session commences at 1pm
Who should attend Customer service and CX operations managers and practitioners responsible for service delivery, agent productivity, or customer experience outcomes. Kickstart your Agentic AI journey in CRM with the foundational knowledge and best practices to confidently build your first AI Agent for Customer Service Management or even your Industry product! Follow along an interactive journey from using generative AI to enhance customer self-service to using agentic AI to boost live agent productivity — ending with how admins efficiently configure and optimise AI Agents to deliver personalised, scalable and customer-centric solutions powered by AI.
Who should attend: HR, shared services, and employee experience practitioners responsible for service delivery, workforce support, or operational efficiency. The Moveworks AI Assistant Lab is your hands-on playground to explore workplace AI in action! This interactive lab empowers you to chat with an AI assistant that can handle everything from answering company policies and managing calendars to resetting passwords, booking time off, and provisioning software access. Just sign in and start chatting to experience how conversational AI seamlessly integrates with systems across the enterprise to transform the employee experience and make work life easier for everyone.
Who should attend this event?
These workshops are designed for practitioners and managers who work hands-on with technology, operations, or service delivery — and want practical AI skills they can apply straight away.
What is the cost to attend?
There is no cost to attend. Registration is complimentary for invited guests.
Will food be provided?
Yes. There will be breakfast and lunch pending which workshop(s) you are attending
What should I bring to the event?
Just bring your laptop and a WiFi-capable device. Lab credentials and all workshop materials will be provided on the day.
Will sessions be recorded?
This is a live, in-person event only. It will not be recorded or live streamed.
Is the event accessible?
Yes. The venue supports accessible entry, seating, and facilities. If you have any specific access requirements, please contact us so we can support you on the day.
Where can I Park?
We recommend parking at the Olderfleet Car Park (Wilson Parking) located at 450 Flinders Lane, which offers direct building access. Additional secure parking is available nearby at 453 Flinders Lane or 522 Flinders Lane.
Can I bring colleagues or guests?
Yes. Please share the registration link with colleagues who would benefit from attending.
What if I need to cancel my registration?
We understand plans change. If you need to cancel, please contact us
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