Who should attend: IT Operations managers and practitioners responsible for service reliability, infrastructure health, or operational performance

Modern IT operations demand more than monitoring alone. With growing complexity across applications, infrastructure, and services, operations teams need AI-driven capabilities to identify issues earlier, reduce noise, improve visibility, and prevent outages before they impact the business.

In this workshop, ServiceNow experts will introduce the latest AI-first approach to operational resilience through ServiceNow ITOM AIOps. You will gain an overview of how these capabilities support proactive operations, improve system health monitoring, and help organisations optimise service performance across complex environments.

The session includes both expert-led demonstrations and a hands-on lab, giving participants the opportunity to explore how ServiceNow’s AI-powered platform can support targeted business outcomes. Attendees will walk away with a stronger understanding of how to modernise operational processes, increase resilience, and build toward a zero-outage strategy.

Session commences at 9am