The event bringing AI breakthroughs to life
AI is only as powerful as the platform it’s built on. Join us at the ServiceNow Put AI to Work Summit and experience powerful, purpose-built AI solutions in action—helping you realize business value fast by bringing intelligence to every corner of the business.
From keynotes highlighting our latest GenAI innovations to customer stories and insightful breakout sessions, the event connects experts, partners, and fellow practitioners during one incredible day of learning.
Keynote Session
Listen to our trailblazing leaders as they unveil their bold visions for the future of ServiceNow and the transformative influence of AI on the industry. Gain the strategic insights you need to shape your organization's journey.
Peer Networking
Engage in dynamic discussions with fellow enthusiasts and visionary minds. This is your perfect chance to swap stories, tackle challenges, and absorb the collective intelligence of the ServiceNow community.
Breakout Sessions
Dive into the latest at ServiceNow with content-rich sessions led by top industry experts and strategic partners. Uncover best practices, and hear real-world success stories that will empower you to elevate your game.
ServiceNow Summit Montréal is a free to attend event.
We hope you'll join us!
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Agenda
Click into each header for session details
8:30 AM - 9:30 AM: Arrivals, Breakfast & Registration
9:30 AM - 10:15 AM: Industry Breakout Sessions
Enhancing Retail: Elevating store experiences with AI
As consumer behavior continues to evolve rapidly, retailers are faced with the challenge of meeting ever-changing demands while delivering exceptional customer experiences. Join us for an insightful session delving into the transformative potential of Artificial Intelligence (AI) in the retail industry. In this session, we'll explore how ServiceNow is supporting retailers in lowering costs and driving efficiencies using AI and other employee and customer engagement tools and best practices.
Transforming Financial Services: Frictionless customer experiences with ServiceNow AI
Is the weight of legacy technologies holding your financial institution back in time? In the ever-evolving financial services landscape, the burden of disconnected people, processes, and technologies hinders the delivery of frictionless customer service. Join ServiceNow's financial services experts to discover how you can transform IT success into AI-driven customer service victories across onboarding, servicing, disputes and more.
Revolutionizing Technology, Media, and Telecom: Drive service growth with AI and automation
Technology, media, and telecom companies are at the heart of the digital economy—building the infrastructure and services that connect people and businesses that shape the world. Hear ServiceNow’s vision to unify and simplify the entire service lifecycle—a vision poised to revolutionize experiences, unleash operational efficiency, and unlock growth for the TMT industry with AI and automation.
Reshaping Manufacturing: Building the factory of the future with AI
Manufacturers are ramping up investments to automate their plants and create their versions of "The Factory of the Future." Join us for an engaging session which will explore how ServiceNow's platform is helping manufacturers successfully achieve their transformation to "The Factory of the Future." Learn about ways ServiceNow AI-powered capabilities can increase operational efficiency, reduce cybersecurity risk, and enhance frontline employee experience and productivity. Gain insights from real-world implementations and see how ServiceNow can help you stay ahead in this rapidly evolving manufacturing landscape.
10:30 AM - 11:30 AM: Keynote and Customer Panel: Put AI to work for people, today!
We're entering a new era of AI, where agentic AI is revolutionizing businesses on ServiceNow's AI platform for business transformation. Join us to learn how you can leverage the platform to drive real business value, today. We'll share customer success stories, live demos, and practical guidance on how you can integrate AI into your workflows. Hear from our leadership and from other customers on how ServiceNow is putting AI to work for people.
11:30 AM - 12:45 PM: Lunch
11:30 AM - 12:45 PM: Women In Tech Lunch
Women in Tech lunch is open to all attendees. Capacity is limited. Please be aware that seating is first come, first served and may fill up.
12:45 PM - 1:15 PM: Sponsor Sessions
Sponsor Sessions
More information coming soon
1:30 PM - 2:00 PM: Afternoon Sessions
Safeguarding Your Business: Strategies for cyber threats and regulations
Digital everything enables growth, but also attracts cybercrime, brings vulnerabilities and requires Responsible AI. Join ServiceNow® leaders to learn how proactive cyber risk management, cross-functional collaboration, and AI-powered automation can help you become cyber and operational resilient.
Now Platform Roadmap: Elevate work to the next level
This session will include a candid Now Platform® roadmap discussion and demo, as well as our vision for the future. Learn more about how ServiceNow is investing in generative AI, automation, analytics, low code, and our extensible platform foundation to enrich and power all our workflow solutions. You’ll also learn how we are building on our world-class global cloud infrastructure with improved reliability, performance, and scalability for you to confidently chart a strong digital future. Discover how to take work to the next level with smarter, faster, simpler experiences for everyone.
Now on Now: Transforming our customer & employee experience with AI
ServiceNow® saved $180M in 2023 by enabling self-service options that helped avoid the need for employees and customers to request support. But that’s just one part of how we’ve applied AI across the entire support lifecycle. Using our GenAI driven platform, we’ve improved customer satisfaction with the entire support experience from issue to resolution, while also increasing support engineer efficiency by 10%. Join us to learn about how we used AI at every step of our customer and employee support experience and the lessons we’ve learned along the way.
Automate any workflow: Turn ideas into action with GenAI and Low-code
Process efficiency and great experiences are the new competitive battleground. To win, we help companies analyze and improve legacy or manual processes with a powerful new weapon: GenAI. Learn how you can become an industry disruptor and AI innovator by empowering people of all skillsets to create unique, intelligent workflows that automate every corner of the business with fast, measurable ROI.
2:15 PM - 2:45 PM: Afternoon Sessions
Operational Technology Management: Leverage AI to maximize production uptime and minimize cyber risk
As OT environments grow more complex, the risk of unplanned downtime and cyberattacks increases substantially. Discover how AI is transforming Operational Technology Management (OTM) on the Now Platform by enabling faster issue resolution, streamlined decision-making, and continuous improvement. Learn how Now Assist can quickly analyze and suggest fixes for OT issues, summarize vast amounts of data from multiple sources into actionable insights, and apply lessons learned from similar scenarios across other sites. Attendees will gain actionable insights into how OTM empowers organizations to transform industrial operations.
Put your data to work: Introducing Workflow Data Fabric
Workflow Data Fabric is a native data layer built into the ServiceNow Platform that puts your data to work. Power all your workflows, AI agents and analytics with real-time access to data from any source, all without leaving ServiceNow’s single, scalable platform. Join this session to learn how you can activate and automate data across any system and data source to seamlessly connect people, places, processes and systems to accelerate, optimize, and simplify service delivery.
Unlock AI-Driven Success with ServiceNow
Join us for an inside look at how ServiceNow customers are getting to value fast. Using ServiceNow Impact, a customer success product powered by AI and human expertise, customers are maximizing the power of the AI platform for business transformation. Hear how you can fast-track value and deliver measurable results with a high-performing platform that's ready for innovation and growth, uninterrupted technical support, expert guidance, tailored training, AI accelerators—and more.
Strategic Portfolio Management: Plan & Deliver Responsible AI Initiatives effectively
Unlock the full potential of generative AI with the right tools and strategies! Join us to explore how Strategic Portfolio Management (SPM) serves as the foundation for prioritizing, managing, and delivering impactful GenAI initiatives while ensuring AI governance . Discover how leveraging Now Assist for SPM can help businesses implement their AI strategy roadmap effectively, enabling them to outpace competitors, accelerate value delivery, and transform their business in a rapidly evolving market.
3:00 PM - 3:30 PM: Afternoon Sessions
Asset Management: Lowering technology costs and risks with AI
Under pressure to further take out technology costs and reduce the risks associated with your IT assets? With a single platform for Asset Management connected to the lifecycle of the technology estate, see how the Asset Manager contributes to company goals by optimizing hardware, software, and cloud spend. You'll learn how the ServiceNow platform, aided by AI, drives effective collaboration and delivers significant benefits with IT Asset Management (ITAM).
Building Trust with Responsible AI: Developing and governing Now Assist
Interested in enabling Now Assist in your organization? Concerned about Generative AI issues with privacy, biases, and hallucinations? Join this session to learn how ServiceNow® puts AI to work for people, responsibly. Adoption of Gen AI requires trust, and responsibility is the foundation of trust. In this session, learn how ServiceNow can minimize risk for customers by embracing the principles of Responsible AI development - human-centricity, inclusivity, transparency, and accountability – and addressing key customer data security, residency, and privacy requirements throughout the AI software development lifecycle.
Enhancing Employee experience: GenAI for moments big and small
In today's AI-led business transformation era, harnessing the full potential of GenAI across the enterprise and throughout every employee interaction is a productivity and time-savings game changer for organizations. Join us as we delve into how ServiceNow’s innovations in employee experience help organizations empower employee self-service, speed up employee request resolution time, create career path clarity and plan their talent strategy, all backed by the power of AI.
Finance and Supply Chain: Transforming operations with the ServiceNow AI Platform
Few areas of business have faced more pressure to transform than the finance, procurement, and supply chain teams. Yet most are stuck managing these critical functions with manual activities and disconnected processes that sit on the same old silos of point technologies and costly legacy systems. Learn how ServiceNow is simplifying how to purchase products and services, replacing forms to fill with AI-guided conversational intake, streamlining collaboration across supply chains, and ensuring payments are accurate and on time - all using a single AI platform for business transformation.
3:30 PM - 4:30 PM: Reception
Sponsors
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201 Av. Viger O, Montréal, QC, Canada