ServiceNow Canadian Government Forum 2026

Guarded adoption is not slow adoption.

Your organization almost certainly has AI systems operating right now—through sanctioned deployments, SaaS platforms with embedded AI, and tools built informally across business units. The question is whether you can see them, govern them, and account for them.

Agentic AI raises the stakes. These systems act—sequencing tasks, interacting with multiple systems, pursuing outcomes with limited human supervision. This requires governance architectures most organizations have not yet built: audit trails, policy enforcement, and accountability for systems that act, not just generate.

You will hear from peer CIOs and CDOs who have designed governance structures in production. You will leave with a platform-layer strategy for embedding controls across your entire AI environment.

A client should not need to understand government structure to access a service. An employee should not need to manually coordinate across it to deliver one.

Government service delivery requires citizens and businesses to navigate multiple systems, repeat information across departments, and absorb coordination that was never their job. Your employees face the same fragmentation from the inside—moving requests across systems that don't interoperate, escalating to teams with different mandates.

These are not two separate problems. They are the same problem seen from opposite sides of the same workflow.

You will hear from peer leaders who solved this through operating-model design, not technology selection. You will leave with the decisions that must be made before technology implementation—and realistic sequencing for cross-agency transformation.

Automation is only valuable when it frees capacity for higher-value work.

Hiring freezes, stretched workforces, and compliance demands make automation essential. Yet many initiatives extend timelines, inflate costs, or relocate problems rather than resolve them.

You will hear from peer leaders who deployed automation to genuine effect. They will share the decisions that matter: which processes warrant automation, how to structure implementation without disrupting operations, and how to sustain impact through change management and union considerations.

You will leave with a decision framework for identifying processes with real automation potential, realistic timelines based on peer experience, and a readiness checklist.

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Learning Lab Selection - Please choose one

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Industry Session Selection

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Exchange Roundtable Selection - Choose the session that speaks to your mandate. You may attend all three.

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Thursday, September 17, 2026
SESSION 1: AI in Government — Governing What You Deploy	SESSION 1: AI in Government — Governing What You Deploy	8:00 am - 8:30 am Breakfast 8:30 am – 10:00 am Roundtable Discussion
SESSION 2: Service Delivery by Design — The Client and Employee Experience	SESSION 2: Service Delivery by Design — The Client and Employee Experience	11:45 am – 12:15 pm Lunch 12:15pm - 1:45 pm Roundtable Discussion
SESSION 3: Autonomous Employee Experience — Do More with Less	SESSION 3: Autonomous Employee Experience — Do More with Less	2:15 pm – 3:45 pm Roundtable Discussion 3:45 pm - 4:30 pm Refreshments

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Exchange Roundtables

AI that works for government. Government that works for Canadians.

Session 1: AI in Government — Governing What You Deploy

Session 2: Service Delivery by Design — The Client and Employee Experience

Session 3: Autonomous Employee Experience — Do More with Less

Why Attend?

Join us for innovation, learning, and networking with the ServiceNow community

Agenda

Featured Speakers

Learn from industry leaders and ServiceNow experts

The Westin Ottawa - Oak Room