Mobile Registration: ServiceNow Canadian Government Forum 2026

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Government Leaders Solving Government Problems — Peer Conversations, No Pitches

Government leaders are navigating three operational challenges simultaneously: AI systems are already operating in your organization, and you need governance architectures that actually work. Citizens can't access services without understanding government structure. Workforces are stretched thin, and automation promises—when executed poorly—create more problems than they solve.

These aren't hypothetical. They're happening now across Canadian government. And the leaders solving them aren't waiting for perfect conditions—they're building in production.

Join us for an exclusive peer-led roundtable series where Deputy Ministers, ADMs, CIOs, CTOs and CDOs share unfiltered insights from the work they're doing. No presentations. No slides. No sales pitches. Just honest conversations with peers who understand the constraints you face and have made the decisions you're about to make.

Each discussion is 90 minutes. Attend one roundtable. Attend all three. The choice is yours. Limited seats by design—this is peer dialogue, not a lecture hall.

Moderated by Taki Sarantakis, President, Canada School of Public Service

8:30 a.m. - 10:00 a.m. | Roundtable Discussion: AI in Government — Governing What You Deploy

Guarded adoption is not slow adoption.

Your organization almost certainly has AI systems operating right now—through sanctioned deployments, SaaS platforms with embedded AI, and tools built informally across business units. The question is whether you can see them, govern them, and account for them.

Agentic AI raises the stakes. These systems act—sequencing tasks, interacting with multiple systems, pursuing outcomes with limited human supervision. This requires governance architectures most organizations have not yet built: audit trails, policy enforcement, and accountability for systems that act, not just generate.

You will hear from peer CIOs and CDOs who have designed governance structures in production. You will leave with a platform-layer strategy for embedding controls across your entire AI environment.

12:15 am - 1:45 am | Roundtable Discussion: Service Delivery by Design — The Client and Employee Experience

A client should not need to understand government structure to access a service. An employee should not need to manually coordinate across it to deliver one.

Government service delivery requires citizens and businesses to navigate multiple systems, repeat information across departments, and absorb coordination that was never their job. Your employees face the same fragmentation from the inside—moving requests across systems that don't interoperate, escalating to teams with different mandates.

These are not two separate problems. They are the same problem seen from opposite sides of the same workflow.

You will hear from peer leaders who solved this through operating-model design, not technology selection. You will leave with the decisions that must be made before technology implementation—and realistic sequencing for cross-agency transformation.

2:15 pm - 3:45 pm | Roundtable Discussion: Autonomous Employee Experience — Do More with Less

Automation is only valuable when it frees capacity for higher-value work.

Hiring freezes, stretched workforces, and compliance demands make automation essential. Yet many initiatives extend timelines, inflate costs, or relocate problems rather than resolve them.

You will hear from peer leaders who deployed automation to genuine effect. They will share the decisions that matter: which processes warrant automation, how to structure implementation without disrupting operations, and how to sustain impact through change management and union considerations.

You will leave with a decision framework for identifying processes with real automation potential, realistic timelines based on peer experience, and a readiness checklist.

Exchange Roundtable

Session 1: AI in Government — Governing What You Deploy

Session 2: Service Delivery by Design — The Client and Employee Experience

Session 3: Autonomous Employee Experience — Do More with Less

Why Attend?

Join us for innovation, learning, and networking with the ServiceNow community

Sessions Details

Featured Speakers

Learn from industry leaders and ServiceNow experts

The Westin Ottawa - Oak Room