• Mobile Registration
  • FAQ
  • 2026 Customer Survey
  • 2026 Sponsor Survey
  • Agenda
  • One Door. Every Citizen. A Roadmap for Unified Public Service Delivery
  • Mission Ready Starts in the Enterprise: Defence and Intelligence on ServiceNow
  • From Strategy to IT that Acts: Aligning Portfolio Investment, Architecture, and Autonomous Operations
  • Build Faster, Deploy Smarter: Using AI to Accelerate App Development
  • Every Building. One System. A Government Blueprint for Efficient Property Management
  • AI You Can Defend: Governing, Securing, and Scaling AI Across Government
  • Inclusive by Design: Accessible, Bilingual ServiceNow Experiences for Government
  • Built for Canada: ServiceNow's Investment in Canadian Government Infrastructure
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Exchange Roundtables
  • Thursday, September 17, 2026 | 8:00 a.m - 4:00 p.m.
  • The Westin Ottawa, Ottawa CA
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AI that works for government. Government that works for Canadians.
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Three decisions determine whether AI transformation actually holds.

How do you govern what you deploy? How do you connect workflows across departments so services move? How do you automate the routine to free your workforce for higher-value work? 

Session 1: AI in Government — Governing What You Deploy 

Guarded adoption is not slow adoption. 

Your organization almost certainly has AI systems operating right now—through sanctioned deployments, SaaS platforms with embedded AI, and tools built informally across business units. The question is whether you can see them, govern them, and account for them. 

Agentic AI raises the stakes. These systems act—sequencing tasks, interacting with multiple systems, pursuing outcomes with limited human supervision. This requires governance architectures most organizations have not yet built: audit trails, policy enforcement, and accountability for systems that act, not just generate. 

You will hear from peer CIOs and CDOs who have designed governance structures in production. You will leave with a platform-layer strategy for embedding controls across your entire AI environment. 

Session 2: Service Delivery by Design — The Client and Employee Experience 

 

A client should not need to understand government structure to access a service. An employee should not need to manually coordinate across it to deliver one. 

Government service delivery requires citizens and businesses to navigate multiple systems, repeat information across departments, and absorb coordination that was never their job. Your employees face the same fragmentation from the inside—moving requests across systems that don't interoperate, escalating to teams with different mandates. 

These are not two separate problems. They are the same problem seen from opposite sides of the same workflow. 

You will hear from peer leaders who solved this through operating-model design, not technology selection. You will leave with the decisions that must be made before technology implementation—and realistic sequencing for cross-agency transformation. 

Session 3: Autonomous Employee Experience — Do More with Less 

Automation is only valuable when it frees capacity for higher-value work. 

Hiring freezes, stretched workforces, and compliance demands make automation essential. Yet many initiatives extend timelines, inflate costs, or relocate problems rather than resolve them. 

You will hear from peer leaders who deployed automation to genuine effect. They will share the decisions that matter: which processes warrant automation, how to structure implementation without disrupting operations, and how to sustain impact through change management and union considerations. 

You will leave with a decision framework for identifying processes with real automation potential, realistic timelines based on peer experience, and a readiness checklist. 

Join peer leaders from across federal, provincial, and municipal government solving these problems in production right now. Choose the session that speaks to your mandate. You may attend all three. 

Register Now

Secure Your Spot Today!  

Why Attend?

Join us for innovation, learning, and networking with the ServiceNow community
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See how AI agents operate with full attribution — every action governed, every decision traceable and audit-ready.

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Explore AI-native case management, benefits eligibility automation, and constituent portals built for Canadian government.

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Discover how Workflow Data Fabric connects existing investments — zero-copy, no rip-and-replace — at the pace services demand.

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Learn how to deliver public services with speed and equitability while maximizing returns on technology and people.

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Enhance transparency and predictability across departments — AI handles the routine; people keep authority. 

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Connect with peers from across Canada's public sector and hear from real government customers already driving tranformation.

Agenda

   8:00 a.m.  |  Registration & Networking Breakfast

   Province Foyer & Confederation Ballroom Foyer

   8:00 a.m. - 10:30 a.m.  |  ​​Expo Open

   8:45 am - 9:30 am  |  Breakout Sessions

   One Door. Every Citizen. A Roadmap for

   Unified Public Service Delivery 

One Portal. Every Service. The Single Front

Door for Internal Government Services

Mission Ready Starts in the Enterprise:

Defence and Intelligence on ServiceNow

    9:30 a.m. - 9:45 a.m.  |  Break

    9:45 a.m. - 10:15 a.m. 

    Sponsor Session

    9:45 a.m. - 10:15 a.m. 

    Sponsor Session

    9:45 a.m. - 10:15 a.m. 

    Sponsor Session

    10:15 a.m. - 10:30 a.m.  |  Break

    10:30 a.m. - 11:30 a.m.  |  Plenary Keynote Session: "Autonomous, Human Government: AI that’s governed, accountable, and ready to deploy."

    Confederation Ballroom

    11:30 a.m. - 12:30 p.m.  |  Lunch 

    Confederation Ballroom

    11:30 p.m. - 4:00 p.m.   |  Expo Open

    12:30 p.m. - 12:45 p.m.  |  Break

    12:45 p.m. - 1:15 p.m. 

    Sponsor Session

    12:45 p.m. - 1:15 p.m. 

    Sponsor Session

    12:45 p.m. - 1:15 p.m. 

    Sponsor Session

    1:15 p.m. - 1:30 p.m.  |  Break

    1:30 pm - 2:00 pm  |  Breakout Sessions

   From Strategy to IT that Acts: Aligning

   Portfolio Investment, Architecture,

   and Autonomous Operations

Build Faster, Deploy Smarter: Using AI to Accelerate App Development

Every Building. One System. A Government Blueprint for Efficient Property Management

   2:00 p.m. - 2:15 p.m.  |  Break

     2:15 pm - 2:45 pm  |  Breakout Sessions

   AI You Can Defend: Governing, Securing,

   and Scaling AI Across Government

Inclusive by Design: Accessible, Bilingual ServiceNow Experiences for Government  

Built for Canada: ServiceNow's Investment in Canadian Government Infrastructure

    2:45 p.m. - 4:00 p.m.  |  Networking Reception

    Confederation Ballroom Foyer

Featured Speakers

Learn from industry leaders and ServiceNow experts

Our Sponsors

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ATEKO
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Can't find what you're looking for? Contact us at govForum26Canada@servicenow.com

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