Every agency now has a growing inventory of AI — Copilot, Now Assist, agency-built RAG, third-party agents — but few have a single source of truth for what's running, who owns it, what risk it carries, or whether it meets the responsible AI policies in government. Strategy and governance frameworks alone don't solve this; they fail when they remain static documents disconnected from day-to-day delivery. Cognizant shares a pragmatic three-part operating model — AI Strategy, AI Governance, and AI Control & Visibility — and an actionable path to operationalising it through the ServiceNow AI Control Tower.
You will learn:
The three-pillar operating model — how AI Strategy, AI Governance, and AI Control & Visibility connect to turn policy obligations into live, enforceable controls across the AI lifecycle.
Why ServiceNow AI Control Tower is the operational layer — single AI inventory across Now Assist, hyperscaler models and agency-built AI, CMDB-backed business context, automated governance workflows, and agentic AI oversight.
A proven delivery approach