Join us at the 2025 ServiceNow Federal Forum, registration is now open exclusively for public sector attendees. This event explores how a unified platform enhances cyber resilience, elevates citizen experiences, and supports incremental modernisation to reduce tech debt.
We'll explore the responsible integration of AI with humans-in-the-loop, ensuring data sovereignty, and delivering inclusive, high-quality services for the people of Australia.
• Meeting heightened citizen expectations: 57% of Australians say they would vote for a party prioritizing more efficient service delivery. How can government rise to this challenge?
• Enhancing workforce productivity: New research shows customer service employees in Australia spend just one day per week resolving issues. What’s hindering their efficiency, and how can we unlock their potential?
• Modernising ERP systems for operational efficiency: Transitioning from fragmented legacy systems to integrated, intelligent platforms for better decision-making, scalability, and long-term sustainability.
• Sovereign AI in action: Discover how sovereign Generative AI can accelerate impact across your agency by streamlining processes and enhancing service delivery—ethically, transparently, and with people at the center. Servicenow Federal Forum is a free to attend event. Secure your seat early - space filled quickly last year!
ServiceNow Federal Forum 2024 Highlights
Please complete the form below to register to this event. All fields are required. For government officials, please ensure you register with your work email address.
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You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favourable business treatment by you or your employer.
Day 1 - Labs
Day 2 - Summit
8:30 AM to 9:00 AM - Arrivals & Registration
12:00 PM to 1:00 PM - Registration, Lunch & Partner Showcase
12:00 PM - 1:00 PM - Government Special Interest Group Lunch (Public Sector Only)
1:00 PM to 2:00 PM - Keynote: Put AI to work for people, today!
2:10 PM to 2:40 PM - Industry Breakout Sessions
2:40 PM to 3:10 PM - Afternoon Tea & Partner Showcase
3:10 PM to 3:40 PM - Solution Breakout Sessions
3:50 PM to 4:30 PM - Locknote
4:30 PM to 5:30 PM - Networking, Partner Showcase
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Meet the minds building a future-ready government
Revolutionary Australian Wicket-Keeper and Batsman,
Director of Cyber Risk Management, Department of Home Affairs
Chief Information Officer, Department of Defence
Australian Business Leader,
General Manager Strategy, Planning and Performance Division, Digital Transformation Agency
Deputy Commissioner for Cyber Security & Service Management, Australian Taxation Office
Director Enterprise Project Management Office, Australian Criminal Intelligence Commission
Chief Analytics Officer, ServiceNow
Agenda
8:30 AM | Registration and Networking Breakfast
9:30 AM | Welcome to Country Ceremony and Welcome Remarks
9:40 AM | ServiceNow Executive Opening Executive Keynote - Putting AI to Work: A Smarter Platform for Government
9:50 AM | Panel Discussion: Turning Vision into Value - Government AI Made Real
10:15 AM | Spotlight: ServiceNow Vision for the Public Good
10:30 AM | Panel Discussion: Delivering Digital Resilience - Building the Foundations of a Future-Ready Government
11:10 AM | Lunch Networking Break
11:10 AM | Defence & Intelligence Special Interest Group (Invitation Only)
12:10 PM | Breakout Session 1
Enhancing Government Service: AI-Powered CRM for Mission Success
Modernising ERP systems using the ServiceNow platform
Modern HR, Real Impact: Employee Experience That Works
12:40 PM | Breakout Session 2
Deloitte: The Hardest Thing About AI Isn’t the AI
Accenture: ERP Modernisation Strategies: Driving Efficiency Through Smarter Operations and Support
Fujitsu: Strategic Portfolio Management in Action: ACIC’s Transformation Journey
1:25 PM | Afternoon Tea Networking Break
2:05 PM | Panel Discussion: Customer-First Public Sector - Delivering Frictionless, High-Trust Services
2:45 PM | Digitising Cyber Risk Management and System Authorisation at the Department of Home Affairs
3:05 PM | Adam Gilchrist: Mastering the Game of Leadership and Performance
3:40 PM | Networking Reception
ServiceNow acknowledges the traditional owners of country throughout Australia, and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past, present and emerging.