Healthcare User Forum: How St. Jude Revitalized HAM Operations

Healthcare IT teams are facing mounting pressures around security threats, compliance requirements, and uncontrolled cost increases. Yet most still don't have reliable insight into what they own, where it's deployed, and whether it's compliant or vulnerable.

In our next Healthcare Forum, Catherine "Cat" Williams and Ben Boyd from St. Jude Children's Research Hospital will share their journey building a world-class asset management program using ServiceNow Hardware Asset Management. Discover how St. Jude moved from reactive firefighting to proactive governance, creating the operational foundation that lets St. Jude focus on what matters: supporting life-saving research and care for children.

You will hear:

The business drivers that secured executive sponsorship and funding
Practical asset strategies used across a complex healthcare environment
How these improvements are directly saving time and cost

We will host questions and answers following the presentation, with peer discussion to exchange insights with one another.

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Select session	Name	Time	Description

Ben Boyd, III, MBA

Director, Client Services Operations
St. Jude Children's Research Hospital

Andrew Fortin

Solution Sales Executive
ServiceNow

Tom Patterson

Senior Solution Sales Executive
ServiceNow

Cat Williams MBA, CHAMP, CSAM

Sr IT Asset Manager, Information Services
St. Jude Children's Research Hospital