ServiceNow AI Day, San Francisco

Local government leaders face unprecedented pressure to do more with less—deliver faster citizen services, modernize aging systems, and empower lean teams to handle growing workloads.

Join your ServiceNow account team, Nina Miller and Ryan Balcom, for an exclusive hands-on session where you'll:

Experience AI in action – Get direct access to your own ServiceNow lab instance to test real AI-powered workflows relevant to government operations
Connect with your peers – Network with fellow Bay Area public sector leaders tackling similar challenges, from permit processing to constituent case management
Take home practical solutions – Leave with concrete ideas you can implement to accelerate service delivery and reduce manual workloads

Space is strictly limited to Bay Area local government agencies to ensure meaningful discussion and dedicated hands-on time.

Discover how agencies like yours are using AI to cut resolution times, deflect routine inquiries, and give staff hours back in their day—without adding headcount.

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You have read and agree to ServiceNow’s Terms and Conditions.

Acknowledge (i) you are not aware of any conflict of interest that prohibits your attendance and receipt of any items of value identified in the option you select below; (ii) your attendance and receipt of the items of value is not prohibited by any laws or policies applicable to you; and (iii) if necessary, your employer has approved your request to attend. Furthermore, you understand that ServiceNow is not extending this invitation to obtain favorable business treatment by you or your employer.

Please check only one of the following options:

You can accept the food and beverages offered, not to exceed a fair market value of $20 per person (light snack)

You cannot accept the items valued at $20 and request an invoice to pay the FMV cost to attend.

You cannot accept the items valued at $20 but would like to attend the event. You agree that you will not accept the food and beverage services offered during the event.

12:00 p.m. - 1:00 p.m.

Welcome Lunch

1:00 p.m. - 2:30 p.m.

Discovering Automation Opportunities with Process Mining

2:30 p.m. - 4:00 p.m.

Automation in Action

Dan Grady

Director, Outbound Product Management for In-Platform Process Mining
ServiceNow

Nick Ward

Solution Consultant - IT Workflows
ServiceNow