The best service interaction is the one that resolves before it becomes a problem. At universities, where every department operates on its own system and every semester brings a new surge, that takes more than good intentions. It takes AI that acts.

See how ServiceNow and 3CLogic bring Voice AI and agentic workflows together on one platform to automate routine requests at scale, eliminate friction across Campus Services, Public Affairs, and University Health, and free your team to focus on the work that actually requires human expertise.

What you'll learn:

• How AI agents autonomously handle high-volume requests from triage through resolution across every campus touchpoint
• How connected data eliminates cold transfers and repeat contacts for students, faculty, and staff
• How to optimize live agent experiences so your team spends time on complex, high-value interactions
• How to scale service delivery across seasonal peaks without adding headcount