ServiceNow AI Summit Calgary

See how one platform unifies all your AI, data, and workflows across every corner of your business.

Everyone’s talking about AI, yet most are still struggling to make it work. Because knowing about AI isn’t the same as knowing how to put it to work for you.

ServiceNow AI Summit is where that changes. Whether you’re just getting started or further along on your AI journey, you’ll learn how to apply AI to real problems and walk away with strategies you can use the very next day at work.

Join us to see how ServiceNow acts as the AI control tower and learn how to put AI to work for you.

Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs!

Join our experts for a hands-on workshop on Wednesday, March 4, 2026. This full-day event brings together customers like you for a collaborative session where you'll work directly in the platform to learn tips and tricks, best practices, and powerful strategies that maximize your ServiceNow investment. Experience firsthand how ServiceNow acts as the AI control tower for business reinvention, with a unified platform that delivers powerful outcomes across every corner of the enterprise.

Country

Learning Lab Selection - Please choose one

Select session	Name
Wednesday, March 4, 2026
Autonomous IT Workshop: Your Roadmap to Zero	Autonomous IT Workshop: Your Roadmap to Zero
Put AI to Work(shop) for Service Operations	Put AI to Work(shop) for Service Operations
Putting AI Agents to Work to Increase Employee Productivity	Putting AI Agents to Work to Increase Employee Productivity
From Vision to Value: Building AI Agents on ServiceNow	From Vision to Value: Building AI Agents on ServiceNow
AI-Powered Security Exposure Management [USEM]	AI-Powered Security Exposure Management [USEM]

360 Exchange Selection

Select session	Name
Thursday, March 5, 2026
ServiceNow Exchange Roundtable \| From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM, Now Assist and CSM	ServiceNow Exchange Roundtable \| From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM, Now Assist and CSM
ServiceNow Exchange Roundtable \| CMDB + CSDM: Building the Foundation for AI-Ready Operations	ServiceNow Exchange Roundtable \| CMDB + CSDM: Building the Foundation for AI-Ready Operations

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Your ticket may include food, beverage, swag, transportation, and/or accommodation which represents a fair market value of no more than $75 CAD. To your knowledge, no conflict of interest or ethics rules would prohibit your attendance and receipt of items of value provided at the event. You understand and acknowledge that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment from you or your employer.

March 4
Learning Lab
March 5
AI Summit

8:30 AM - 9:00 AM
Arrivals, Breakfast, and Registration		Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions.
9:00 AM - 4:00 PM
Put AI to Work(shop) for Service Operations		See how you can start the journey to AI enabled Service Operations. Gain hands-on experience with ServiceNow® Now Assist for Service Operations in this one-day workshop. Learn to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents. Discover how to increase efficiency through automatic chat summarization, incident resolution, and knowledge article generation. Explore building agentic skills with the Now Assist Skill Kit and learn about our vision and roadmap for ServiceNow AI Agents.
From Vision to Value: Building AI Agents on ServiceNow		Gain hands-on experience with ServiceNow® Agents on the platform with this workshop. Learn to enhance engagement and boost productivity with ServiceNow® AI Agents. Explore building your own AI Agents and learn about our vision and roadmap for ServiceNow AI Agents and workflow data fabric to deliver services autonomously.
Putting AI Agents to Work to Increase Employee Productivity		Putting AI to work for your people will increase productivity within your organization. In this one-day, hands-on workshop you will learn to build AI Agents and put them to use within HR workflows. Through the creation of an Agentic Workflow (Use Case), an AI Agent, and Tools to support that Agent, you will be able to use a working scenario and better understand how AI can aid work in your organization.
Autonomous IT Workshop: Your Roadmap to Zero		What if your IT operations could run themselves? ZERO outages. ZERO asset blind spots. ZERO touch IT. ZERO strategy drift. This is Autonomous IT enabled by the ServiceNow AI Platform. In this hands-on workshop you will automate workflows across IT operations, asset, portfolio management, and service delivery. This workshop is designed for technology leaders and professionals interested in pursuing an Autonomous IT Strategy. All attendees will leave with a "ZERO" strategy to guide their organization towards Autonomous IT. Seeing is believing. Come see what's possible.
AI-Powered Security Exposure Management [USEM]		Discover Unified Security Exposure Management (USEM), ServiceNow’s AI-powered solution that unifies vulnerabilities, misconfigurations, posture findings, and cloud/container exposures in one platform. In this interactive workshop, you’ll gain hands-on experience with the Security Exposure Management Workspace—learning how to prioritize exploitable risks using Generative AI insights, streamline remediation workflows, and operationalize standardized configurations. Walk away with practical skills and strategies to reduce risk faster and build a scalable, consistent security program.

8:30 AM - 9:00 AM
Arrivals, Breakfast, and Registration		Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions.
9:00 AM - 9:30 AM
Autonomous IT: Focus People on What Matters		IT teams spend too much time on reactive work—troubleshooting, patching, managing capacity—while innovation and strategic initiatives wait. This session shows how autonomous IT uses AI agents to handle routine operations, freeing your team to focus on what matters. You'll see customer results and hear about our latest innovations. You'll also learn how ServiceNow puts AI agents to work across all IT workflows to improve operational efficiency and get you closer to outcomes such as Zero T1 incidents, Zero outages, Zero asset issues, Zero severe breaches, and Zero strategy drift.
Autonomous Risk & Security: From Chaos to Confidence		Building an enterprise of trust starts with eliminating blind spots across security and risk teams. But how, when AI-enabled adversaries outpace analyst capacity? Autonomous Risk & Security unites AI agents, data, and cross-functional workflows on one platform, removing blind spots and reducing exposures —so your teams anticipate threats and stay compliant. Hear about our latest innovations and see how AI agents can drive zero control failures, zero exploitable vulnerabilities, zero severe breaches.
End Agent Burnout: Let AI Handle the Repetitive Work		Customer service reps burn hours switching between systems, retyping responses, and chasing approvals instead of helping customers. Turnover skyrockets. Rehiring and training costs spiral. Sound familiar? Customer Service Management flips that. AI agents triage cases, execute playbooks, and automate approvals in one unified workspace - freeing reps to tackle high-impact issues that need a human touch. Cases close faster, productivity soars, and burnout drops while satisfaction climbs. Learn how to eliminate rep burnout and cut resolution time in your organization.
Autonomous HR: From Routing Tasks to Resolving Them		HR teams are drowning in manual busywork—approvals, tickets, fragmented systems. ServiceNow's AI control tower for business reinvention changes that. Our AI Agents don't just search or summarize; they autonomously complete work end-to-end across HR, IT, and workplace. From agentic onboarding to instant case resolution to HRBP automation, every employee journey flows without gaps. HR shifts from firefighting to strategy. Managers reclaim time for coaching. Employees get 24/7 support with zero friction. Autonomous HR isn't a future state—it's operational today.
9:00 AM - 10:15 AM
ServiceNow Exchange Roundtable \| From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM, Now Assist and CSM		Accelerating your ServiceNow implementation starts with understanding the common factors that can slow go-live—and the strategies successful customers use to avoid them. Over-customization, unclear ownership, platform complexity, and readiness gaps quietly delay go-live and slow time-to-value across IT and Customer Service workflows. Join this Exchange Roundtable session to connect with ServiceNow experts and your peers in a highly interactive experience. Engage in open discussions, share key insights, and explore solutions to common challenges around product implementation and adoption for your IT and customer workflows.
9:45 AM - 10:15 AM
Build Adaptive Government: Where AI and Human Insight Serve People		When policy changes overnight, legacy systems trap agencies in outdated processes while citizens wait months for services they need now. This session explores how AI and human intelligence work together to build government that adapts in days, not years. See how leading agencies orchestrate workflows across departments, maintain compliance with AI governance, and deploy a single configurable platform that responds to shifting community needs, keeping human oversight at the center of every decision.
Leverage Strategic Portfolio Management AI to move from Roadmap to Reality		Organizations struggle to turn vision into reality. ServiceNow Strategic Portfolio Management connects planning, resource and execution on one platform with real-time visibility across every initiative. ServiceNow AI Agents transform SPM into a continuous value engine, embedding intelligence so agents sense, decide, and act in real time to optimize resources and investments. This session demonstrates how go from roadmap to reality with ServiceNow.
End the guesswork: Automate the lifecycle of physical assets		Your operations depend on physical assets, yet manual processes and spreadsheets leave you blind to their condition, locations, or total cost of ownership. You replace equipment unnecessarily, chase chaotic maintenance schedules, and keep buying duplicates you can't find. ServiceNow Enterprise Asset Management connects facilities, operations, IT, and finance on one platform to automate lifecycle tasks for every asset type. No more spreadsheets or guessing. Know what you own, where it is, and when it needs attention to reduce disruptions and turn asset management into a strategic advantage.
An Operating Model for Work AI: Strategies and Systems for Centralized Oversight		To kickstart on your autonomous IT journey, you need AI Orchestration. You're being asked to scale autonomy, but that requires getting data AI-ready, mapping what already exists, and ensuring AI operates within business guardrails. AI Orchestration gives you the tools to strategize, fuel, manage, secure, and govern both AI and data—protecting information while maintaining speed. Move from scattered pilots to an operating model that scales confidently.
10:30 AM - 11:00 AM
Sponsor Sessions		Explore innovative solutions and hear from our sponsors as they share insights, demos, and expertise to help you maximize your ServiceNow investment.
11:20 AM - 12:20 PM
Keynote \| The AI Control Tower: Your Blueprint for Business Reinvention		Too many enterprises are drowning in siloed apps and copilots. AI pacesetters are changing that. ServiceNow is their AI control tower, a unified platform that helps organizations sense, decide, act, and govern across IT, CRM, HR, and more — driving real outcomes in every corner of the business. Join us to learn more and uncover the blueprint for putting AI to work.
12:30 PM - 1:45 PM
Diversity in Tech Lunch		Explore how authenticity fuels mentorship, sponsorship, and the creation of pathways for emerging leaders from underrepresented groups. You'll leave with actionable insights on how to lead with purpose, uplift others, and create a legacy that lights the way for the next generation of diverse leaders.
Lunch		Take a break to refuel and connect with fellow attendees over lunch then explore our expo hall to see hands-on ServiceNow demos.
1:45 PM - 2:15 PM
Data & Analytics: Get Your Data AI-Ready for Real Business Impact		Most organizations struggle to unlock AI’s full potential — not because AI isn’t powerful, but because the data it relies on is fragmented, unstructured, and scattered across hundreds of systems. Join us to discover how ServiceNow’s Data & Analytics solutions make your data AI-ready with next-gen infrastructure, seamless access with governance, and contextual understanding — so your AI agents aren’t just smart, they’re actually useful. You'll also hear from customers who are modernizing their data architecture to turn data insights into action on a single platform.
Stop juggling ITAM tools: One platform for hardware, software, and cloud		Our work heavily depends on IT assets. Yet software licenses are tracked in spreadsheets, hardware is managed in separate tools, and cloud costs spiral across providers. Audits become fire drills, renewals surprise finance, and lost hardware goes unnoticed for weeks. ServiceNow IT Asset Management unifies hardware, software, and cloud into one system with agentic AI driving lifecycle tasks to automate license reclamation, audit evidence, and requests to help you get closer to zero IT asset issues. Identify every asset, control every dollar, and transform from firefighter to strategic advisor.
Vibe Code Enterprise Apps From Idea to Production		Your backlog keeps growing while business units build shadow IT to work around you. The problem isn't developer talent—it's that you're stuck choosing between speed and control. ServiceNow App Engine with Build Agent changes this: vibe code custom apps from natural language to production on one platform where they're built, tested, deployed, and run with governance enforced automatically. Build Agent turns ideas into working applications aligned to your data models and policies, so you ship faster without creating risk.
The Best Incident is a Prevented Incident: Learn How to Prevent, Not React		Most IT teams are stuck reacting to incidents. Autonomous Service Operations breaks that cycle. By unifying ITSM, ITOM, and employee experience with agentic AI, you correlate alerts into insights, automate resolution, and prevent outages. The result: fewer incidents, faster resolution, resilient operations. See how one platform delivers operational autonomy—without fragmentation or silos that cause incidents to grow.
1:45 PM - 3:00 PM
ServiceNow Exchange Roundtable \| CMDB + CSDM: Building the Foundation for AI-Ready Operations		Confident decisions on the ServiceNow Platform start with trusted data. Dive into how the Common Services Data Model (CSDM) and CMDB work together to create a reliable foundation for visibility, alignment, and scale. Learn what it really takes to implement and evolve a CMDB—how to define scope, tailor CSDM to your environment, and move beyond setup to sustained adoption and value. Join this Exchange Roundtable session to connect with ServiceNow experts and your peers in a highly interactive experience. Engage in open discussions, share key insights, and explore solutions to common challenges—whether you’re standing up a CMDB or working to make an existing one deliver more impact.
2:30 PM - 3:00 PM
From AI Sprawl to Control: Govern ANY AI in One Platform		AI sprawl is outpacing governance. Teams deploy agents and models across clouds, SaaS platforms, 3rd party, and internal systems—but most lack centralized visibility or control. Manual processes can't scale. ServiceNow AI Control Tower discovers your entire AI footprint, automates risk management through embedded workflows, identifies exposure, and proves value from day one. Organizations centralize AI strategy, eliminate manual compliance work, and show ROI —all without slowing innovation.
Workflow Data Fabric: Connect, contextualize, and control your data		Most companies' data is not AI-ready. It’s siloed, lacks context, and is ungoverned. ServiceNow Workflow Data Fabric is the only AI-ready data fabric that connects, contextualizes, and controls your enterprise data in real time: so AI agents can actually take action, not just answer questions. See why thousands of customers rely on Workflow Data Fabric to execute billions of transactions, power millions of workflows, and deliver AI agents that can move from insight to action on one platform.
Introducing the AI Front Door - Where Work Actually Gets Done		Half the workday disappears before the real work even begins, lost to chasing approvals, hunting for answers, and finishing the steps other AI tools leave behind. ServiceNow introduces an AI Front Door for employees, where a single ask, question, or search becomes finished work. Requests open. Tasks get approved. Processes run end-to-end. While ServiceNow handles the busywork, AI brings forward the moments that need you—the actions to take and the risks to address—so employees can spend their time where it matters most, doing their best work and driving the business forward.
Now on Now: Our practical guide to Autonomous IT using AI		Traditional workflows can’t keep pace with rising complexity and expectations. ServiceNow is building Autonomous IT, powered by Agentic AI that reasons, acts, and improves across roles. Learn how our agentic workers drive 90% self-service, AI-native processes, and governance through the AI Control Tower (AICT) at ServiceNow. Key takeaway: Autonomy isn’t a big bang. We'll show you why it's a disciplined journey blending human leadership with AI execution for scale, speed, and resilience.
3:00 PM - 4:30 PM
Networking Reception and Expo		Celebrate the day's insights and connections over drinks and appetizers as you unwind with peers, speakers, and industry professionals.

信吾村上

ServiceNow

Speaker Bio TEST

鈴木正敏

社長執行役員
ServiceNow Japan

Brian Solis

Head of Global Innovation
ServiceNow

Brian Solis serves as the Head of Global Innovation at ServiceNow where he drives vision and strategy for the company's Office of Innovation with Dave Wright, Chief Innovation Officer. In his role, he leads a team of Innovation Officers and Futurists who study emerging technologies and horizons, business innovation and transformation, and key market trends to produce insights, publish thought leadership and research, and explore future scenarios and alternative futures that help executives expertly navigate an AI-first economy. Brian is also world-renowned digital futurist, 9x best-selling author, and international keynote speaker. He has published over 60 widely read research reports that explore the future of business and industries, disruptive technologies, and shifts in consumer behaviors. Brian publishes business and technology thought leadership in industry publications such as Harvard Business Review, Fast Company, CIO, Forbes, and Worth, and has consistently been recognized as one of the world's leading thinkers in innovation, business transformation, and leadership for almost three decades. https://www.linkedin.com/in/briansolis

Select session	Name
Thursday, March 5, 2026
ServiceNow Exchange Roundtable \| From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM, Now Assist and CSM	ServiceNow Exchange Roundtable \| From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM, Now Assist and CSM
ServiceNow Exchange Roundtable \| CMDB + CSDM: Building the Foundation for AI-Ready Operations	ServiceNow Exchange Roundtable \| CMDB + CSDM: Building the Foundation for AI-Ready Operations