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ServiceNow AI Summit Calgary

Put AI to Work for You
  • Wednesday, March 4 - Thursday, March 5
  • TELUS Convention Center
Register Now
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Turn curiosity into capability.

View Agenda
See how one platform unifies all your AI, data, and workflows across every corner of your business.
 

Everyone’s talking about AI, yet most are still struggling to make it work. Because knowing about AI isn’t the same as knowing how to put it to work for you.

ServiceNow AI Summit is where that changes. Whether you’re just getting started or further along on your AI journey, you’ll learn how to apply AI to real problems and walk away with strategies you can use the very next day at work.

Join us to see how ServiceNow acts as the AI control tower and learn how to put AI to work for you.

Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs! 

 

Join our experts for a hands-on workshop on Wednesday, March 4, 2026. This full-day event brings together customers like you for a collaborative session where you'll work directly in the platform to learn tips and tricks, best practices, and powerful strategies that maximize your ServiceNow investment. Experience firsthand how ServiceNow acts as the AI control tower for business reinvention, with a unified platform that delivers powerful outcomes across every corner of the enterprise.

ServiceNow AI Summits and Learning Labs are free to attend events.  

We hope you'll join us! 

Register Now

Why Attend?

Join us for innovation, learning, and networking with the ServiceNow community
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Keynote Session

Join our leaders as they reveal their groundbreaking plans for ServiceNow and the game-changing impact of AI. Get the insights you need to shape your organization's AI journey.

 

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Diversity in Tech Lunch

Learn how authentic leadership creates pathways for underrepresented talent and gain practical strategies to mentor, sponsor, and build a legacy for future diverse leaders.

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Breakout Sessions

Elevate your AI game with best practices and inspiring success stories—straight from top industry experts and partners.

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Conversations that Count

Swap stories, tackle questions, and absorb the collective intelligence of the ServiceNow community.

 

Event Agenda

Two days of innovation, learning, and networking

  • March 4
    Learning Lab 

  • March 5
    AI Summit

To see the detailed agenda of each lab, please click on the magnifying glass.

8:30 AM - 9:00 AM
Arrivals, Breakfast, and Registration

Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions.

9:00 AM - 4:00 PM
Autonomous IT Workshop: Your Roadmap to Zero

What if your IT operations could run themselves?  ZERO outages. ZERO asset blind spots. ZERO touch IT.  ZERO strategy drift. This is Autonomous IT enabled by the ServiceNow AI Platform.  In this hands-on workshop you will automate workflows across IT operations, asset, portfolio management, and service delivery.  This workshop is designed for technology leaders and professionals interested in pursuing an Autonomous IT Strategy.  All attendees will leave with a "ZERO" strategy to guide their organization towards Autonomous IT.  Seeing is believing. Come see what's possible.

 

AI-Powered Security Exposure Management [USEM]

Discover Unified Security Exposure Management (USEM), ServiceNow’s AI-powered solution that unifies vulnerabilities, misconfigurations, posture findings, and cloud/container exposures in one platform. In this interactive workshop, you’ll gain hands-on experience with the Security Exposure Management Workspace—learning how to prioritize exploitable risks using Generative AI insights, streamline remediation workflows, and operationalize standardized configurations. Walk away with practical skills and strategies to reduce risk faster and build a scalable, consistent security program.

 

Put AI to Work(shop) for Service Operations

See how you can start the journey to AI enabled Service Operations. Gain hands-on experience with ServiceNow® Now Assist for Service Operations in this one-day workshop. Learn to enhance employee engagement and boost agent productivity with AI Search and Virtual Agents. Discover how to increase efficiency through automatic chat summarization, incident resolution, and knowledge article generation. Explore building agentic skills with the Now Assist Skill Kit and learn about our vision and roadmap for ServiceNow AI Agents.

 

Putting AI Agents to Work to Increase Employee Productivity

Putting AI to work for your people will increase productivity within your organization. In this one-day, hands-on workshop you will learn to build  AI Agents and put them to use within HR workflows. Through the creation of an Agentic Workflow (Use Case), an AI Agent, and Tools to support that Agent, you will be able to use a working scenario and better understand how AI can aid work in your organization. 

 

From Vision to Value: Building AI Agents on ServiceNow

Gain hands-on experience with ServiceNow® Agents on the platform with this workshop. Learn to enhance engagement and boost productivity with ServiceNow® AI Agents. Explore building your own AI Agents and learn about our vision and roadmap for ServiceNow AI Agents and workflow data fabric to deliver services autonomously.

 

8:00 AM - 8:30 AM
Arrivals, Breakfast, and Registration

Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions.

9:00 AM - 9:30 AM
Autonomous Risk & Security: From Chaos to ConfidenceBuilding an enterprise of trust starts with eliminating blind spots across security and risk teams. But how, when AI-enabled adversaries outpace analyst capacity? Autonomous Risk & Security unites AI agents, data, and cross-functional workflows on one platform, removing blind spots and reducing exposures —so your teams anticipate threats and stay compliant. Hear about our latest innovations and see how AI agents can drive zero control failures, zero exploitable vulnerabilities, zero severe breaches.
End Agent Burnout: Let AI Handle the Repetitive WorkCustomer service reps burn hours switching between systems, retyping responses, and chasing approvals instead of helping customers. Turnover skyrockets. Rehiring and training costs spiral. Sound familiar? Customer Service Management flips that. AI agents triage cases, execute playbooks, and automate approvals in one unified workspace - freeing reps to tackle high-impact issues that need a human touch. Cases close faster, productivity soars, and burnout drops while satisfaction climbs. Learn how to eliminate rep burnout and cut resolution time in your organization.
Autonomous HR: From Routing Tasks to Resolving ThemHR teams are drowning in manual busywork—approvals, tickets, fragmented systems. ServiceNow's AI control tower for business reinvention changes that. Our AI Agents don't just search or summarize; they autonomously complete work end-to-end across HR, IT, and workplace. From agentic onboarding to instant case resolution to HRBP automation, every employee journey flows without gaps. HR shifts from firefighting to strategy. Managers reclaim time for coaching. Employees get 24/7 support with zero friction. Autonomous HR isn't a future state—it's operational today.
Autonomous IT: Focus People on What MattersIT teams spend too much time on reactive work—troubleshooting, patching, managing capacity—while innovation and strategic initiatives wait. This session shows how autonomous IT uses AI agents to handle routine operations, freeing your team to focus on what matters. You'll see customer results and hear about our latest innovations. You'll also learn how ServiceNow puts AI agents to work across all IT workflows to improve operational efficiency and get you closer to outcomes such as Zero T1 incidents, Zero outages, Zero asset issues, Zero severe breaches, and Zero strategy drift.
9:00 AM - 10:15 AM
ServiceNow Exchange Roundtable | From Go-Live to Real Results: Success Strategies for ITSM, ITOM, SPM, Now Assist and CSM

Accelerating your ServiceNow implementation starts with understanding the common factors that can slow go-live—and the strategies successful customers use to avoid them. Over-customization, unclear ownership, platform complexity, and readiness gaps quietly delay go-live and slow time-to-value across IT and Customer Service workflows. 

Join this Exchange Roundtable session to connect with ServiceNow experts and your peers in a highly interactive experience. Engage in open discussions, share key insights, and explore solutions to common challenges around product implementation and adoption for your IT and customer workflows.

9:45 AM - 10:15 AM
Reclaim Time for Care: Automating What Gets in the Way of Patient CareAdministrative burden steals 40% of care teams' time from patients. Join this session to learn how AI agents help automate processes related to discharges, credentialing, and compliance tracking across disconnected systems. See how unified data and workflows cut operating costs, reduce onboarding timelines by nearly half, and give clinicians hours back every week. No generic AI. No point solutions. Just one platform that keeps operations moving in step with care.
Build Adaptive Government: Where AI and Human Insight Serve PeopleWhen policy changes overnight, legacy systems trap agencies in outdated processes while citizens wait months for services they need now. This session explores how AI and human intelligence work together to build government that adapts in days, not years. See how leading agencies orchestrate workflows across departments, maintain compliance with AI governance, and deploy a single configurable platform that responds to shifting community needs, keeping human oversight at the center of every decision.
Leverage Strategic Portfolio Management AI to move from Roadmap to Reality

Organizations struggle to turn vision into reality. ServiceNow Strategic Portfolio Management connects planning, resource and execution on one platform with real-time visibility across every initiative. ServiceNow AI Agents transform SPM into a continuous value engine, embedding intelligence so agents sense, decide, and act in real time to optimize resources and investments. This session demonstrates how go from roadmap to reality with ServiceNow.

End the guesswork: Automate the lifecycle of physical assetsYour operations depend on physical assets, yet manual processes and spreadsheets leave you blind to their condition, locations, or total cost of ownership. You replace equipment unnecessarily, chase chaotic maintenance schedules, and keep buying duplicates you can't find. ServiceNow Enterprise Asset Management connects facilities, operations, IT, and finance on one platform to automate lifecycle tasks for every asset type. No more spreadsheets or guessing. Know what you own, where it is, and when it needs attention to reduce disruptions and turn asset management into a strategic advantage.
10:30 AM - 11:00 AM
Sponsor Sessions

Explore innovative solutions and hear from our sponsors as they share insights, demos, and expertise to help you maximize your ServiceNow investment.

11:20 AM - 12:20 PM
Keynote | The AI Control Tower: Your Blueprint for Business Reinvention

Too many enterprises are drowning in siloed apps and copilots. AI pacesetters are changing that.

 

ServiceNow is their AI control tower, a unified platform that helps organizations sense, decide, act, and govern across IT, CRM, HR, and more — driving real outcomes in every corner of the business. 

 

Join us to learn more and uncover the blueprint for putting AI to work.

 

12:30 PM - 1:45 PM
Diversity in Tech Lunch

Explore how authenticity fuels mentorship, sponsorship, and the creation of pathways for emerging leaders from underrepresented groups. You'll leave with actionable insights on how to lead with purpose, uplift others, and create a legacy that lights the way for the next generation of diverse leaders.

Lunch

Take a break to refuel and connect with fellow attendees over lunch then explore our expo hall to see hands-on ServiceNow demos.

1:45 PM - 2:15 PM
The Best Incident is a Prevented Incident: Learn How to Prevent, Not ReactMost IT teams are stuck reacting to incidents. Autonomous Service Operations breaks that cycle. By unifying ITSM, ITOM, and employee experience with agentic AI, you correlate alerts into insights, automate resolution, and prevent outages. The result: fewer incidents, faster resolution, resilient operations. See how one platform delivers operational autonomy—without fragmentation or silos that cause incidents to grow.
Stop juggling ITAM tools: One platform for hardware, software, and cloudOur work heavily depends on IT assets. Yet software licenses are tracked in spreadsheets, hardware is managed in separate tools, and cloud costs spiral across providers. Audits become fire drills, renewals surprise finance, and lost hardware goes unnoticed for weeks. ServiceNow IT Asset Management unifies hardware, software, and cloud into one system with agentic AI driving lifecycle tasks to automate license reclamation, audit evidence, and requests to help you get closer to zero IT asset issues. Identify every asset, control every dollar, and transform from firefighter to strategic advisor.
An Operating Model for Work AI: Strategies and Systems for Centralized OversightYou're being asked to scale AI—which means getting data ready, mapping what exists, and connecting it to business outcomes. AI Orchestration unifies fragmented data, fuels autonomous workflows, and deploys agents that drive impact. Learn how to govern AI assets, activate agents with orchestrated data, and measure performance in real time. Move from scattered pilots to an operating model that scales AI confidently and responsibly.
Vibe Code Enterprise Apps From Idea to ProductionYour backlog keeps growing while business units build shadow IT to work around you. The problem isn't developer talent—it's that you're stuck choosing between speed and control. ServiceNow App Engine with Build Agent changes this: vibe code custom apps from natural language to production on one platform where they're built, tested, deployed, and run with governance enforced automatically. Build Agent turns ideas into working applications aligned to your data models and policies, so you ship faster without creating risk.
1:45 PM - 3:00 PM
ServiceNow Exchange Roundtable | CMDB + CSDM: Building the Foundation for AI-Ready Operations

Confident decisions on the ServiceNow Platform start with trusted data. Dive into how the Common Services Data Model (CSDM) and CMDB work together to create a reliable foundation for visibility, alignment, and scale. Learn what it really takes to implement and evolve a CMDB—how to define scope, tailor CSDM to your environment, and move beyond setup to sustained adoption and value.

Join this Exchange Roundtable session to connect with ServiceNow experts and your peers in a highly interactive experience. Engage in open discussions, share key insights, and explore solutions to common challenges—whether you’re standing up a CMDB or working to make an existing one deliver more impact.

3:00 PM - 4:30 PM
Networking Reception and Expo

Celebrate the day's insights and connections over drinks and appetizers as you unwind with peers, speakers, and industry professionals.

Featured Speakers

Learn from industry leaders and ServiceNow experts
Murad Wagh
Murad Wagh
Area VP, Solution Consulting
ServiceNow
Speaker Bio TEST
鈴木 正敏
鈴木 正敏
社長執行役員
ServiceNow Japan
Brian Solis
Brian Solis
Head of Global Innovation
ServiceNow
Brian Solis serves as the Head of Global Innovation at ServiceNow where he drives vision and strategy for the company's Office of Innovation with Dave Wright, Chief Innovation Officer. In his role, he leads a team of Innovation Officers and Futurists who study emerging technologies and horizons, business innovation and transformation, and key market trends to produce insights, publish thought leadership and research, and explore future scenarios and alternative futures that help executives expertly navigate an AI-first economy. Brian is also world-renowned digital futurist, 9x best-selling author, and international keynote speaker. He has published over 60 widely read research reports that explore the future of business and industries, disruptive technologies, and shifts in consumer behaviors. Brian publishes business and technology thought leadership in industry publications such as Harvard Business Review, Fast Company, CIO, Forbes, and Worth, and has consistently been recognized as one of the world's leading thinkers in innovation, business transformation, and leadership for almost three decades. https://www.linkedin.com/in/briansolis

Our Sponsors

Diamond

ateko

Platinum

GlideFast Consulting

Learning Lab

ateko

Frequently Asked Questions

Find answers to common questions about the ServiceNow AI Summit.

Who should attend this event?

This event is designed for ServiceNow customers looking to maximize their AI investment, learn best practices, and connect with peers. Whether you're just getting started with AI or looking to scale your initiatives, you'll find valuable insights and practical strategies.

Is there a cost to attend?

This event is complimentary for registered attendees (a $75 CAD value). If you need an invoice for your records, please email us at SNSummits26@servicenow.com

Will food be provided?

Yes! Breakfast and lunch will be provided, along with a networking reception to conclude the day.

What should I bring to the event?

Please bring a laptop to fully participate in the interactive labs and hands-on sessions. Bring only what you can carry, as no bag check is available.

Will sessions be recorded?

Sessions will not be recorded; however, slide decks for all presentations will be made available to attendees after the AI Summit concludes.

Is there parking available at the venue?

We do our best to provide parking options at every venue and will communicate specific details in the pre-event email. However, we strongly recommend utilizing public transportation or rideshare services.

Can I bring colleagues or guests?

All attendees must register online and receive a confirmation email to participate. If your colleagues are interested, please encourage them to register in advance as space is limited.

What if I need to cancel my registration?

We understand plans change. If you need to cancel, please email us at SNSummits26@servicenow.com. Canceling your registration helps us manage capacity and potentially open spots for others on the waitlist.

Can't find what you're looking for? Contact us at SNSummits26@servicenow.com

6069269-6911619ab1c61.svgCalgary, AB

TELUS Convention Center

136 8 Ave SE, Calgary, AB, Canada

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