Collaborating with local ServiceNow customers at SNUG events is one of the best ways to share best practices and develop professional relationships.
Whether you are new to ServiceNow or a long-time customer, the agenda is created to make the most of the time you spend with us at the event. Visit the San Francisco or Silicon Valley / Bay Area SNUG Community page and tell us if there are specific topics or use cases you are interested in learning more about!
EVENT AGENDA — Still being finalized! Subject to change.
- 10:00 AM – 12:00 PM | Optional Pre-SNUG Workshop: How to Use Process Mining to Identify Process Improvement Opportunities
- 12:00 PM – 12:30 PM | Lunch & Check-In
- 12:30 PM – 4:00 PM | SNUG Sessions & Roundtables
Optional Pre-SNUG Workshop: How to Use Process Mining to Identify Process Improvement Opportunities:
In this hands-on lab, you'll get practical experience with Process Mining on the ServiceNow platform — exploring real-world use cases that surface inefficiencies, reduce manual work, and drive smarter automation decisions.
What You'll Explore:
- Automation Opportunities — Surface repetitive work that is prime for automation or AI agent orchestration
- Multi-Hop & Reassignment Patterns — See how work bounces between teams, quantify the impact of each reassignment, and pinpoint root causes driving unnecessary handoffs
- On Hold Analysis — Identify where work is stalling, how long it sits idle, and the downstream impact on SLAs and throughput
Workshop space is limited to 40 seats — register today to secure your spot. A waitlist will open once capacity is reached.
Note: Space is limited and accepted on a first come, first served basis. So please REGISTER TODAY. We look forward to seeing you there!
Please note: To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners and independent consultants not attend. Job seekers and students should visit our RISE UP Program website instead of attending the SNUG event.
Questions? Visit the San Francisco or Silicon Valley / Bay Area SNUG Community page and let us know what topics you'd like covered.