This session explores the vital role of change management in ensuring project success. Often, projects fail not because of the solution, but due to organizational challenges. Learn to create a vision, develop a roadmap, and secure buy-in from management to all stakeholders. Fujitsu's strategic approach ensured how i-City - the IT-department of the city of Brussels - could unlock the full value of ServiceNow, achieving significant ROI. We'll discuss key success factors, common pitfalls, and maintaining excellent customer satisfaction. Join us to understand how to turn challenges into opportunities and drive success.