David Lorandel is a seasoned leader in IT operations management, digital transformation, and organizational change. Currently serving as the Head of IT Operations at I-CITY, he leads a team of approximately 100 professionals across five departments, ensuring the continuity, optimization, and innovation of IT infrastructures and services for the City of Brussels and its surrounding municipalities. With an international career in complex and multicultural environments, David has held strategic positions in the banking, automotive, and public sectors, successfully driving large-scale transformation projects focused on modernizing infrastructures, streamlining business processes, and strengthening critical processes management. Expert in change management and team leadership, he drives continuous improvement initiatives, ensuring the seamless adoption of new technologies while facilitating smooth transitions for teams and end-users. His strategic vision and operational pragmatism enable him to implement innovative, high-performance, and resilient IT systems. Through his ability to lead large-scale projects, align stakeholders, and optimize resources, David plays a pivotal role in the digital transformation and evolution of urban IT services, making technology a key enabler of efficiency and innovation.