In this practical workshop, we will guide you step by step through the fundamentals of Agentic AI in ServiceNow HRSD. You’ll not only gain a clear understanding of the current capabilities of Now Assist, but also apply what you learn directly in a live ServiceNow instance. Together, we will design use cases and create your first AI agents — shaping the future of HR with real impact.
What’s in it for you?
- Learn what Agentic AI in ServiceNow HRSD is — and how to leverage it.
- See Now Assist in action through live demos.
- Build your own AI agent — hands-on, guided, and in a real environment.
- Identify concrete opportunities for applying AI in your organization.
Who should attend?
HR and HR IT teams who want to actively drive digital transformation — with a strong practical focus and direct relevance to ServiceNow.
Agenda
- Introduction: ServiceNow HR and (Gen)AI Understand the fundamentals of GenAI and Agentic AI within ServiceNow’s HR platform.
- Demo: Now Assist in Action See live how Now Assist is already enhancing HR processes today.
- Hands-On Exercises in ServiceNow Explore Now Assist features including Search, Virtual Agent, Chat Summarization, Case Summarization, Resolution Notes, and Knowledge Generation.
- Introduction to Agentic AI Discover what makes AI “agentic” — and what this means for HR processes.
- Build Your Own AI Agent Create your own HR AI agent in a ServiceNow instance with our expert guidance.
- Present Your Agent Share your AI agent’s capabilities and learnings in a short presentation round.
- Use Case Discovery Collaboratively develop concrete AI application ideas tailored to your organization.
Reserve your spot today and help shape the future of HR. Please note that spaces are limited, and the workshop is open exclusively to end customers.
Contact: If you have any questions regarding the Event please contact us.
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You are not aware of any conflict of interest that would prohibit your attendance and receipt of items of value provided at the event. Your attendance and receipt of items of value is not prohibited by any laws or policies applicable to you. If necessary, your employer has approved your request to attend. You understand that ServiceNow is not extending this invitation (or inviting you to this event) to obtain favorable business treatment by you or your employer.
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