The event bringing AI breakthroughs to life
AI is only as powerful as the platform it’s built on. Join us at the ServiceNow Put AI to Work Summit and experience powerful, purpose-built AI solutions in action—helping you realize business value fast by bringing intelligence to every corner of the business.
From keynotes highlighting our latest GenAI innovations to customer stories and insightful breakout sessions, the event connects experts, partners, and fellow practitioners during one incredible day of learning.
Keynote Session
Listen to our trailblazing leaders as they unveil their bold visions for the future of ServiceNow and the transformative influence of AI on the industry. Gain the strategic insights you need to shape your organization's journey.
Peer Networking
Engage in dynamic discussions with fellow enthusiasts and visionary minds. This is your perfect chance to swap stories, tackle challenges, and absorb the collective intelligence of the ServiceNow community.
Breakout Sessions
Dive into the latest at ServiceNow with content-rich sessions led by top industry experts and strategic partners. Uncover best practices, and hear real-world success stories that will empower you to elevate your game.
Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs!
Join our experts the day prior to the Summit on Wednesday, March 19. This one-day workshop is designed to bring together customers like you for collaborative, hands-on sessions to learn tips and tricks, best practices, and powerful strategies to get the most out of your ServiceNow investment. Get exclusive insights and network directly with your peers.
ServiceNow Summit Boston and Learning Labs are free to attend events.
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Agenda
Click into each header for session details
March 19 | Learning Lab
March 20 | Summit
8:30 AM - 9:00 AM: Arrivals, Breakfast & Registration
9:00 AM - 4:00 PM: Learning Labs
Learning Lab: Boost productivity with Employee Service Delivery and GenAI
This workshop is focused on helping participants understand how organizations can cut costs through greater operating efficiencies by delivering seamless employee and agent experiences powered by purpose-built workflows.
During the workshop, participants will get hands-on experience that will demonstrate how employees access a unified portal for enterprise-wide service delivery, how agents can resolve employee inquiries and requests faster via intelligent workspaces, and how Gen AI can augment overall service delivery while driving efficiency, accelerating productivity and reducing risk.
9:00am - 9:15am:
Welcome and Introductions
9:15am - 10:00am:
Opening Keynote and Now on Now Demonstration
10:00am - 10:30am:
Lab Introduction, Demonstration, and Provision Instances
10:30am - 10:45am:
Break
10:45am - 12:00pm:
Hands-On Lab Experience (Part I - HRSD Use Cases)
12:00pm - 1:00pm:
Lunch
1:00pm - 2:30pm:
Hands-On Lab Experience (Part II - GenAI Use Cases)
2:30pm - 2:45pm:
2:45pm - 3:15pm:
Partner Showcase - Best Practices and Approach
3:15pm - 3:45pm:
Tools & Resources
3:45pm-4:00pm:
Closing and Next Steps
Learning Lab: Unlock Value with CMDB Data Foundations
This workshop equips attendees with strategies and technical expertise to build a robust CMDB aligned with the Common Service Data Model (CSDM). By utilizing ServiceNow’s Data Foundations (CMDB), ITOM, and NowAssist GenAI, the workshop simplifies data ingestion, governance, and visibility. It addresses challenges of establishing governance with limited expertise, offering best practices to enhance IT visibility, reduce risks, and boost efficiency. Attendees will learn to position the CMDB as a cornerstone of digital transformation, enabling outcomes such as faster incident resolution, improved change management, and many more.
Kickoff & Welcome
9:15am - 10:45am:
Data Foundation Seminar
10:45am - 11:00am:
11:00am - 12:00pm:
Data Foundation Outcomes
1:00pm - 2:00pm:
Demo & Lab 1 (Data Foundation use case experience)
2:00pm - 2:30pm:
Partner Showcase
Data Investigation
Data Governance
3:45pm-4:00pm
Q&A, call to action, optional take home labs (2&3)
Learning Lab: Optimize Asset Lifecycle Management
Attendees can look forward to learning how ServiceNow asset management solutions can help them optimize costs and utilization of their asset investments to reduce spend, mitigate asset risk, and automate the full asset lifecycle with workflow—on a single platform.
9:00am - 9:20am:
Agenda & introductions
9:20am - 9:35am:
Overview of Hardware Asset Management
9:35am - 10:20am:
Hands-on HAM lab
10:20am - 10:30am:
Hands-on HAM lab (continued)
10:45am - 11:30am:
Overview of Enterprise Asset Management
11:30am - 12:00pm:
Partner showcase
1:00pm - 1:30pm:
Overview of Software Asset Management & Cloud Cost Management
1:30pm - 2:10pm:
Hands-on SAM lab
2:10pm-2:20pm:
2:20pm - 2:45pm:
Hands-on SAM lab continued
2:45pm - 3:00pm:
ITAM best practices
3:00pm - 3:30pm:
ITAM & EAM roadmap
3:30pm - 4:00pm:
Q&A and poll
Learning Lab: Accelerate Business Automation with ServiceNow + AI
Join this hands-on, engaging lab and discover how the ServiceNow Platform + AI can revolutionize your automation journey. Experience firsthand why the ServiceNow Platform is the premier application development and automation solution for any workflow. Through interactive sessions and guided activities, you'll learn how to harness the power of low-code development and AI to drive efficiency and innovation across your organization.
9:00am - 9:30am:
Introductions & App Engine Innovation keynote
9:30am - 10:00am:
Roadmap / AI demo
10:00am - 12:00pm:
Hands-on instructor-led Enablement
Build your first low-code app with App Engine
Cont. Hands-on instructor-led Enablement
1:30pm - 2:15pm:
Facilitated use case ideation session
Split into teams and discuss use case scenarios
2:15pm - 3:30pm:
Hands-on team build
Each team builds a low-code solution with App Engine
3:30pm - 3:40pm:
3:40pm - 4:00pm:
Teams presentation
Executive Workshop: CX Maturity Assessment – Evolve Service to leverage AI and exceed customer expectations - subject to approval
Are you a business leader who is accountable for retaining customers by delivering a best-in-class customer experience? What about GenAI? Where and how do you leverage it today? Explore how to weave AI throughout your business to better serve your customers. Join us for an interactive and results-driven workshop where our industry-aligned CX experts will guide you through a dynamic, self-assessment process. You’ll evaluate your organization across key, carefully selected CX focus areas and walk away with personalized, actionable strategies to elevate your customer experience operations.
9:00am - 10:30am:
Customer Experience Maturity Workshop
10:30am - 11:00am:
Q&A / Networking
12:00 PM - 1:00 PM: Lunch
8:30 AM - 9:30 AM: Arrivals, Breakfast & Registration
9:30 AM - 10:15 AM: Industry Sessions
Transforming Financial Services: Frictionless customer experiences with ServiceNow AI
Is the weight of legacy technologies holding your financial institution back in time? In the ever-evolving financial services landscape, the burden of disconnected people, processes, and technologies hinders the delivery of frictionless customer service. Join ServiceNow's financial services experts to discover how you can transform IT success into AI-driven customer service victories across onboarding, servicing, disputes and more.
Revolutionizing Technology, Media, and Telecom: Drive service growth with AI and automation
Technology, media, and telecom companies are at the heart of the digital economy—building the infrastructure and services that connect people and businesses that shape the world. Hear ServiceNow’s vision to unify and simplify the entire service lifecycle—a vision poised to revolutionize experiences, unleash operational efficiency, and unlock growth for the TMT industry with AI and automation.
Redefining Public Sector: Supporting the mission with AI-driven operational efficiency
Agencies must break through the impasse of technology that is a costly barrier to delivering services. In this session, we will discuss how packaged government applications, omni-channel experiences, enhanced security, and accessibility offer the opportunity to deliver better customer experiences while driving operational efficiency in weeks, not years.
Redefining Life Sciences and Healthcare: Embracing Technological Innovation with Al
As patient care becomes increasingly complex, the coordination and efficiency of care teams are paramount. An AI-powered platform presents the opportunity to streamline hospital operations, automate routine tasks, and empower healthcare professionals with actionable insights. Join ServiceNow's Healthcare experts to discover how we transform healthcare delivery, reduce burnout, and increase patient-facing time.
Enhancing Retail: Elevating store experiences with AI
As consumer behavior continues to evolve rapidly, retailers are faced with the challenge of meeting ever-changing demands while delivering exceptional customer experiences. Join us for an insightful session delving into the transformative potential of Artificial Intelligence (AI) in the retail industry. In this session, we'll explore how ServiceNow is supporting retailers in lowering costs and driving efficiencies using AI and other employee and customer engagement tools and best practices.
10:30 AM - 11:30 AM: Keynote and Customer Panel: Put AI to work for people, today!
We're entering a new era of AI, where agentic AI is revolutionizing businesses on ServiceNow's AI platform for business transformation. Join us to learn how you can leverage the platform to drive real business value, today. We'll share customer success stories, live demos, and practical guidance on how you can integrate AI into your workflows. Hear from our leadership and from other customers on how ServiceNow is putting AI to work for people.
11:30 AM - 12:45 PM: Lunch
11:30 AM - 12:45 PM: Women In Tech Lunch | Future forward: Strategies for success in tech
Join us for an inspiring Women in Technology Panel discussion, featuring female trailblazers from leading organizations. We’ll get up close and personal as they share their stories, challenges and lessons learned while exploring four topics: promotion barriers, burnout prevention, male allyship and navigating leadership ranks. This session aims to foster a supportive community, promote diversity, and inspire the next generation of women in technology.
Women in Tech lunch is open to all attendees. Capacity is limited. Please be aware that seating is first come, first served and may fill up.
12:45 PM - 1:15 PM: Sponsor Sessions
Sponsor Sessions
More information coming soon
1:30 PM - 2:00 PM: Afternoon Breakout Sessions
Upgrading Customer Experience: Leveraging GenAI
GenAI is revolutionizing customer service by enabling faster resolutions, enhanced self-service, and more meaningful customer interactions. Discover how ServiceNow empowers organizations in any industry to sell, fulfill, and serve customers through its AI-powered platform. By leveraging AI agents and automation, businesses can reduce costs, free human agents from repetitive tasks to focus on complex customer needs and accelerate resolution times. The result? Increased revenue, lower service costs, and transformed customer experiences that build lifelong loyalty.
Now Platform Roadmap: Elevate work to the next level
This session will include a candid Now Platform® roadmap discussion and demo, as well as our vision for the future. Learn more about how ServiceNow is investing in generative AI, automation, analytics, low code, and our extensible platform foundation to enrich and power all our workflow solutions. You’ll also learn how we are building on our world-class global cloud infrastructure with improved reliability, performance, and scalability for you to confidently chart a strong digital future. Discover how to take work to the next level with smarter, faster, simpler experiences for everyone.
Safeguarding Your Business: Strategies for cyber threats and regulations
Digital everything enables growth, but also attracts cybercrime, brings vulnerabilities and requires Responsible AI. Join ServiceNow® leaders to learn how proactive cyber risk management, cross-functional collaboration, and AI-powered automation can help you become cyber and operational resilient.
Discovering the GBS Platform: Insights and opportunities
In a time where every organization feels the pressure to reduce G&A, Global Business Services done well is a solid path to cost takeout and to deliver business outcomes. With the AI Platform for Digital Business, organizations like yours can accelerate transformation, leveraging the power of automation, machine learning, and generative AI to streamline processes and drive measurable results. Putting AI to Work, you can unlock faster return on investments and redefine GBS across the enterprise. Join us to explore how to enable a generative approach to GBS. We will share how our customers are supporting complex processes across the business—experiences, agent support, automation, process optimization, ML, and leadership visibility.
2:15 PM - 2:40 PM: Afternoon Breakout Sessions
Now on Now: Transforming our customer & employee experience with AI
ServiceNow® saved $180M in 2023 by enabling self-service options that helped avoid the need for employees and customers to request support. But that’s just one part of how we’ve applied AI across the entire support lifecycle. Using our GenAI driven platform, we’ve improved customer satisfaction with the entire support experience from issue to resolution, while also increasing support engineer efficiency by 10%. Join us to learn about how we used AI at every step of our customer and employee support experience and the lessons we’ve learned along the way.
Strategic Portfolio Management: Plan and Deliver Responsible AI Initiatives effectively
Unlock the full potential of generative AI with the right tools and strategies! Join us to explore how Strategic Portfolio Management (SPM) serves as the foundation for prioritizing, managing, and delivering impactful GenAI initiatives while ensuring AI governance . Discover how leveraging Now Assist for SPM can help businesses implement their AI strategy roadmap effectively, enabling them to outpace competitors, accelerate value delivery, and transform their business in a rapidly evolving market.
Security Operations: Accelerating response time and boosting productivity with GenAI
In the race to protect your organization from the next threat, AI can either become your greatest asset, or your biggest worry. Learn how Now Assist for Security Operations empowers CISOs, managers and analysts to boost productivity and improve response times (and even help de-risk your business). With Now Assist, SOC teams can interact with the security virtual agent to speed up investigation and leverage AI-Powered response and suggested actions to streamline operations and reduce response times. The future belongs to security teams who embrace and harness AI, and we’ll show you how to get ahead of this wave.
Transforming IT Operations: Practical GenAI solutions
The remit for the CIO is expanding, reaching into every part of your organization. The CIO must drive better business outcomes, deliver business agility, develop AI strategy and help their organization deliver against goals. Join us as we take an executive-eye view of how AI can be realistically engaged today to help you meet these goals. We’ll demonstrate why ServiceNow is the AI platform for business transformation with the latest innovations in ServiceNow’s ‘Now Assist’ Gen AI offerings for practical support in building world-class technology organizations. The session will include insights for the executive team from real-world examples of customers who are successfully transforming digital operations and seeing returns on GenAI investments.
3:00 PM - 3:30 PM: Afternoon Breakout Sessions
Finance and Supply Chain: Transforming operations with the ServiceNow AI Platform
Few areas of business have faced more pressure to transform than the finance, procurement, and supply chain teams. Yet most are stuck managing these critical functions with manual activities and disconnected processes that sit on the same old silos of point technologies and costly legacy systems. Learn how ServiceNow is simplifying how to purchase products and services, replacing forms to fill with AI-guided conversational intake, streamlining collaboration across supply chains, and ensuring payments are accurate and on time - all using a single AI platform for business transformation.
HR Service Delivery: Supercharging the future with new innovations
Struggling with fragmented HR systems, inefficient processes, and limited insights? In this session, discover how ServiceNow HR Service Delivery supercharges employee experiences from hire to retire. Check out our latest HR innovations and future roadmap designed to empower employees to self-serve answers and help them navigate important milestones. And, enable employees managers, agents, and leaders to work smarter, faster, and more efficiently with GenAI and Agentic AI. Don't miss this opportunity to transform your HR processes and drive unprecedented productivity across your organization.
Governance, Risk, and Compliance: Automating and scaling risk compliance
Risk and compliance management keep getting more business, board, and regulator scrutiny, and the audit findings can be calamitous. Learn how ServiceNow's market-leading GRC platform helps your teams automate, scale, and collaborate. We make work easier using a common language and data model, pre-built analytics, and AI-powered workflows. This is your chance to use our roadmap to build your roadmap to efficient, automated operational resilience and enterprise-wide risk and compliance management, featuring Yokohoma, Zurich, and Now Assist.
Put your data to work: Introducing Workflow Data Fabric
Workflow Data Fabric is a native data layer built into the ServiceNow Platform that puts your data to work. Power all your workflows, AI agents and analytics with real-time access to data from any source, all without leaving ServiceNow’s single, scalable platform. Join this session to learn how you can activate and automate data across any system and data source to seamlessly connect people, places, processes and systems to accelerate, optimize, and simplify service delivery.
3:30 PM - 4:30 PM: Reception
Sponsors
Diamond
Platinum
Learning Labs
415 Summer St, Boston, MA, United States