The event bringing AI breakthroughs to life
AI is only as powerful as the platform it’s built on. Join us at the ServiceNow Put AI to Work Summit and experience powerful, purpose-built AI solutions in action—helping you realize business value fast by bringing intelligence to every corner of the business.
From keynotes highlighting our latest GenAI innovations to customer stories and insightful breakout sessions, the event connects experts, partners, and fellow practitioners during one incredible day of learning.
ServiceNow Summit Calgary and Learning Labs are free to attend events.
We hope you'll join us!
Edmontonians! We’re offering bus transportation on March 11th to make your journey to the Summit smooth and hassle-free. Join us!
Keynote Session
Listen to our trailblazing leaders as they unveil their bold visions for the future of ServiceNow and the transformative influence of AI on the industry. Gain the strategic insights you need to shape your organization's journey.
Peer Networking
Engage in dynamic discussions with fellow enthusiasts and visionary minds. This is your perfect chance to swap stories, tackle challenges, and absorb the collective intelligence of the ServiceNow community.
Breakout Sessions
Dive into the latest at ServiceNow with content-rich sessions led by top industry experts and strategic partners. Uncover best practices, and hear real-world success stories that will empower you to elevate your game.
ServiceNow Summit Super-Connector Challenge
Invite your colleagues to join the Calgary Summit and earn ServiceNow swag and a chance to win a lunch for your team! Turn your networking power into rewards by signing up for the ServiceNow Summit Super-Connector Challenge. Learn More Here.
Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs!
Join our experts the day prior to the Summit on Monday, March 10. This one-day workshop is designed to bring together customers like you for collaborative, hands-on sessions to learn tips and tricks, best practices, and powerful strategies to get the most out of your ServiceNow investment. Get exclusive insights and network directly with your peers.
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Agenda
Click into each header for session details
March 10 | Learning Lab
March 11 | Summit
8:30 AM - 9:00 AM: Arrivals, Breakfast & Registration
9:00 AM - 4:00 PM: Learning Labs
Learning Lab: Unlock Value with CMDB Data Foundations
This workshop equips attendees with strategies and technical expertise to build a robust CMDB aligned with the Common Service Data Model (CSDM). By utilizing ServiceNow’s Data Foundations (CMDB), ITOM, and Now Assist GenAI capabilities, the workshop simplifies data ingestion, governance, and visibility. It addresses challenges of establishing governance with limited expertise, offering best practices to enhance IT visibility, reduce risks, and boost efficiency. Attendees will learn to position the CMDB as a cornerstone of digital transformation, enabling outcomes such as faster incident resolution, improved change management, and many more.
9:00am - 9:15am:
Kickoff & Welcome
9:15am - 10:45am:
Data Foundation Seminar
10:45am - 11:00am:
Break
11:00am - 12:00pm:
Data Foundation Outcomes
12:00pm - 1:00pm:
Lunch
1:00pm - 2:00pm:
Demo & Lab 1 (Data Foundation use case experience)
2:00pm - 2:30pm:
Partner Showcase
2:30pm - 2:45pm:
2:45pm - 3:15pm:
Data Ingestion
3:15pm - 3:45pm:
Data Governance
3:45pm-4:00pm
Q&A, Call to Action, Optional take home labs (2&3)
Learning Lab: The resilient enterprise: Achieve Operational Resilience within your organization
Join this Operational Resilience hands-on learning lab to get expert training on the latest and greatest in Operational Resilience. Learn the steps to managing the many challenges to resilience, including a framework for prioritizing and monitoring business service dependencies, risks, controls, and impact tolerances. This framework will help measure the ability to, and the speed at which organizations anticipate, respond, and adapt to business disruptions.
Welcome and Introductions
9:15am - 10:00am:
Introduction to Operational Resilience
10:00am - 10:30am:
Lab Introduction and Provision Instances
10:30am - 10:45am:
10:45am - 12:00pm:
Demonstration and Hands-On Lab Experience
1:00pm - 2:30pm:
2:45pm - 3:30pm:
Partner Showcase - Best Practices and Approach
3:30pm - 4:00pm:
Closing and Next Steps
Learning Lab: Boost Productivity with Employee Service Delivery and Agentic AI
This workshop is focused on helping participants understand how organizations can cut costs through greater operating efficiencies by delivering seamless employee and agent experiences powered by purpose-built workflows.
During the workshop, participants will get hands-on experience that will demonstrate how employees access a unified portal for enterprise-wide service delivery, how agents can resolve employee inquiries and requests faster via intelligent workspaces, and how Agentic AI can augment overall service delivery while driving efficiency, accelerating productivity and reducing risk.
Opening Keynote and Now on Now Demonstration
Lab Introduction, Demonstration, and Provision Instances
Hands-On Lab Experience (Part I - HRSD Use Cases)
Networking Lunch
Hands-On Lab Experience (Part II - GenAI Use Cases)
Tools & Resources
Learning Lab: Accelerate Business Automation with ServiceNow+AI
Join this hands-on, engaging lab and discover how the ServiceNow Platform + AI can revolutionize your automation journey. Experience firsthand why the ServiceNow Platform is the premier application development and automation solution for any workflow. Through interactive sessions and guided activities, you'll learn how to harness the power of low-code development and AI to drive efficiency and innovation across your organization.
9:00am - 9:30am:
Introductions & App Engine Innovation Keynote
9:30am - 10:00am:
Roadmap / AI Demo
10:00am - 12:00pm:
Hands-on instructor-led Enablement
Build your first low-code app with App Engine
1:00pm - 1:30pm:
Cont. Hands-on instructor-led Enablement
1:30pm - 2:15pm:
Facilitated use case ideation session
Split into teams and discuss use case scenarios
2:15pm - 3:30pm:
Hands-on Team Build
Each team build a low-code solution with App Engine
3:30pm - 3:40pm:
3:40pm - 4:00pm:
Team Presentations
Learning Lab: ServiceNow CRM: Transforming Front, Middle, and Back Office
Discover how ServiceNow is redefining CRM for sales and service teams by simplifying workflows, driving efficiency, and enhancing customer experiences. Explore innovative solutions that connect front, middle, and back-office operations seamlessly, empowering your teams to work smarter, reduce friction, and unlock new levels of productivity, to grow revenue and cut cost. In this workshop we will discover sales and order management capabilities to increase revenue while keeping your customers happy
Introduction to ServiceNow Sales and Order Management
High level demo walk-through
10:00am - 10:15am:
Access labs and lab documents
10:15am - 10:30am:
10:30am - 11:30am:
Lab 1: Sales and Order Management End to End Journey
11:30am - 12:00pm:
Partner Presentations
1:00pm - 1:45pm:
Lab 2: Product Catalog to Order Management
1:45pm - 2:30pm:
Lab 3: Set up Product Heirarchy, Catalog and Needs
Lab 4: Set up Accoount Based price list and price matrix adjustments
Lab 5: Create a change order
3:45pm - 4:00pm:
Wrap Up
12:00 PM - 1:00 PM: Lunch
8:30 AM - 9:30 AM: Arrivals, Breakfast & Registration
9:30 AM - 10:15 AM: Industry Sessions
Put your data to work: Introducing Workflow Data Fabric
Workflow Data Fabric is a native data layer built into the ServiceNow Platform that puts your data to work. Power all your workflows, AI agents and analytics with real-time access to data from any source, all without leaving ServiceNow’s single, scalable platform. Join this session to learn how you can activate and automate data across any system and data source to seamlessly connect people, places, processes and systems to accelerate, optimize, and simplify service delivery.
From Overwork to Automation: AI-Powered Efficiency in the Public Sector
Government employees face mounting workloads and inefficiencies, but AI-driven automation offers a path to relief. In this session, we’ll explore a four-step implementation approach, moving from structured processes to full automation, and examine AI’s evolution from “human in the loop” to “human on the loop”. Join us for a dynamic session that redefines AI’s role in government efficiency!
Strengthening cyber resilience in the Energy, Utilities, and Manufacturing Sectors with AI
As energy, utilities, and manufacturing environments grow increasingly complex, the risks of unplanned downtime and cyberattacks continue to escalate. This session will demonstrate how ServiceNow AI for Operational Technology management enhances plant efficiency, streamlines operations, and fortifies cybersecurity management. Discover how ServiceNow orchestrates complex industrial workflows to help you manage your digital industrial operations.
Redefining Healthcare: Embracing Technological Innovation with Al
AI is redefining what’s possible in healthcare. This session will showcase how ServiceNow’s cutting-edge AI capabilities are transforming the industry through three use cases: patient remote monitoring, intelligent HR automation, and seamless medical device setup. We’ll explore how these innovations push the limits of traditional workflows and discover how AI is not just optimizing healthcare—it’s revolutionizing it.
10:30 AM - 11:30 AM: Keynote and Customer Panel: Put AI Agents to Work for People
ServiceNow AI Agents are here to drive exponential productivity across every corner of your business. Join us to experience real AI Agents built on the AI platform for business transformation. We'll share customer success stories, live demos, and practical guidance on how you can integrate AI agents into your workflows. Hear from our leadership, our customers, and get a sneak peek at what’s ahead.
11:30 AM - 12:45 PM: Lunch
11:30 AM - 12:45 PM: Women In Tech Lunch
Join us for an inspiring Women in Technology Panel discussion, featuring female trailblazers from leading organizations. We’ll get up close and personal as they share their stories, challenges and lessons learned while exploring four topics: promotion barriers, burnout prevention, male allyship and navigating leadership ranks. This session aims to foster a supportive community, promote diversity, and inspire the next generation of women in technology.
Women in Tech lunch is open to all attendees. Capacity is limited. Please be aware that seating is first come, first served and may fill up.
12:45 PM - 1:15 PM: Sponsor Sessions
EY: Responsibly scaling AI: A path to competitive advantage
As Artificial Intelligence (AI) begins to proliferate daily operations and throughout numerous industries, organizations need to deploy these innovative technologies in a responsible manner that builds trust and confidence. In this session, explore how Generative AI can yield a competitive advantage through rapid innovation enablement and increased operational efficiency but only when it's delivered with important risk principles and activities and when organizations adhere to rigorous AI policies and standards.
ScreenMeet: Intelligent Remote Support Used by NOW IT for Productivity and Security
ServiceNow transformed its IT support with ScreenMeet’s intelligent remote support platform, cutting resolution times by 50%, reducing costs, and boosting productivity—all within a secure Zero Trust framework. Learn how their AI-driven approach modernized support, safeguarded operations, and empowered their team. Gain actionable strategies to enhance efficiency, improve security, and future-proof your IT operations.More information coming soon
Sponsor Sessions - FX Innovation
More information coming soon
Sponsor Sessions - PAMT
1:30 PM - 2:00 PM: Afternoon Sessions
Put AI Agents to Work Faster with ServiceNow Impact
Join us for an inside look at how ServiceNow customers are putting AI Agents to work faster with Customer Success. Using ServiceNow Impact, a customer success product powered by AI and human expertise, customers are maximizing the power of the AI platform for business transformation. Hear how you can fast-track value and deliver measurable results with a high-performing platform that's ready for innovation and growth, uninterrupted technical support, expert guidance, AI accelerators—and more.
Upgrading Customer Experiences with AI-powered CRM
AI is revolutionizing customer experiences by enhancing self-service, fostering meaningful customer interactions across sales and service, and delivering faster resolutions. Discover how ServiceNow empowers organizations in any industry to sell, fulfill, and serve customers on one AI platform. By leveraging AI Agents and automation, businesses can significantly reduce costs, free human agents from repetitive tasks to focus on complex customer needs, and accelerate resolution times. The result? Increased revenue, lower service costs, and transformed customer experiences that build lifelong loyalty.
Security Operations: Accelerating response time and boosting productivity with GenAI
In the race to protect your organization from the next threat, AI can either become your greatest asset, or your biggest worry. Learn how ServiceNow AI Agents for Security Operations empowers CISOs, managers and analysts to boost productivity and improve response times (and even help de-risk your business). SOC teams can interact with the security virtual agent to speed up investigation and leverage AI-Powered response and actions to streamline operations and reduce response times. The future belongs to security teams who embrace and harness AI, and we’ll show you how to get ahead of this wave.
Finance and Supply Chain: Transforming operations with the ServiceNow AI Platform
Few areas of business have faced more pressure to transform than the finance, procurement, and supply chain teams. Yet most are stuck managing these critical functions with manual activities and disconnected processes that sit on the same old silos of point technologies and costly legacy systems. Learn how ServiceNow is simplifying how to purchase products and services, replacing forms to fill with AI-guided conversational intake, streamlining collaboration across supply chains, and ensuring payments are accurate and on time - all using a single AI platform for business transformation.
2:15 PM - 2:40 PM: Afternoon Sessions
Asset Management: Lowering Technology Costs and Risks
Under pressure to further take out technology costs and reduce the risks associated with your asstes? It's a team sport. See ways the CIO, Enterprise Architect, and Asset Manager work together to achieve company goals, optimize technology spend, and ensure continuous governance for ongoing success. You'll learn how the ServiceNow platform drives effective collaboration and delivers outstanding value across these personas.
Now on Now: How we modernized enterprise business services with the Now Platform
Traditionally, cost has been the strategic driver for companies pursuing business services transformation, but it isn’t the only priority anymore. In this session, learn how ServiceNow approached our modernization of business services, focusing on increased efficiencies and effectiveness across the enterprise—and a better overall user experience. We'll share how digitizing processes on one platform and scaling with a Center of Excellence allowed us to do it all with minimal disruption.
Governance, Risk, and Compliance: Automating and Scaling Risk Compliance
Risk and compliance management keep getting more business, board, and regulator scrutiny, and the audit findings can be calamitous. Learn how ServiceNow's market-leading GRC platform helps your teams automate, scale, and collaborate. We make work easier using a common language and data model, pre-built analytics, and AI-powered workflows. This is your chance to use our roadmap to build your roadmap to efficient, automated operational resilience and enterprise-wide risk and compliance management, featuring Yokohama, Zurich, and ServiceNow AI Agents.
HR Service Delivery: Supercharging the future with new AI-powered innovations
Struggling with fragmented HR systems, inefficient processes, and limited insights? In this session, discover how ServiceNow HR Service Delivery supercharges employee experiences from hire to retire. Check out our latest HR innovations and future roadmap designed to empower employees to self-serve answers and help them navigate important milestones. And, enable employees managers, agents, and leaders to work smarter, faster, and more efficiently with AI Agents. Don't miss this opportunity to transform your HR processes and drive unprecedented productivity across your organization.
3:00 PM - 3:30 PM: Afternoon Sessions
Now on Now: Intelligence in IT operations - an ITSM + ITOM AIOps story
ServiceNow IT has big dreams! We aspire to have “0” user reported incidents, “0” service desk and “0” outages to give our employees and our customers the best possible experience. In this session, we'll share how we use the Now Platform, ServiceNow ITSM + ITOM AIOps to help us manage our IT infrastructure with intelligence at every turn. We'll show you how we use AI and ML algorithms to automate our IT operations, provide real-time insights, and predict and prevent outages before they occur. Learn how we Shift left using Virtual Agent and GenAI.
Strategic Portfolio Management: Plan and Deliver Responsible AI Initiatives effectively
Unlock the full potential of AI with the right tools and strategies! Join us to explore how Strategic Portfolio Management (SPM) serves as the foundation for prioritizing, managing, and delivering impactful AI initiatives while ensuring AI governance . Discover how ServiceNow AI Agents can help businesses implement their AI strategy roadmap effectively, enabling them to outpace competitors, accelerate value delivery, and transform their business in a rapidly evolving market.
Automate any workflow: Turn ideas into action with AI agents and Low-code
Is the skills gap preventing you from realizing the full potential of Agentic AI? Low-code offers a way to empower existing IT teams to quickly build and deploy AI-powered applications without needing specialized AI/ML skills. Learn how you can combine AI agents and low-code to turn citizen developers into AI orchestrators to drive innovation, increase efficiency, and unlock new value for your organization, all while democratizing access to powerful AI capabilities.
3:30 PM - 4:30 PM: Reception
Diamond
Platinum
Learning Labs
136 8 Ave SE, Calgary, AB, Canada