The event bringing AI breakthroughs to life
AI is only as powerful as the platform it’s built on. Join us at the ServiceNow Put AI to Work Summit and experience powerful, purpose-built AI solutions in action—helping you realize business value fast by bringing intelligence to every corner of the business.
From keynotes highlighting our latest GenAI innovations to customer stories and insightful breakout sessions, the event connects experts, partners, and fellow practitioners during one incredible day of learning.
Keynote Session
Listen to our trailblazing leaders as they unveil their bold visions for the future of ServiceNow and the transformative influence of AI on the industry. Gain the strategic insights you need to shape your organization's journey.
Peer Networking
Engage in dynamic discussions with fellow enthusiasts and visionary minds. This is your perfect chance to swap stories, tackle challenges, and absorb the collective intelligence of the ServiceNow community.
Breakout Sessions
Dive into the latest at ServiceNow with content-rich sessions led by top industry experts and strategic partners. Uncover best practices, and hear real-world success stories that will empower you to elevate your game.
Looking to get hands-on with ServiceNow? Sign up for ServiceNow Learning Labs!
Join our experts during the Summit on Thursday, September 25, 2025. This 3 hour workshop is designed to bring together customers like you for collaborative, hands-on sessions to learn tips and tricks, best practices, and powerful strategies to get the most out of your ServiceNow investment. Get exclusive insights and network directly with your peers.
*To register, please contact your Account Team or reach out to SNSummits25@servicenow.com to get in contact with your Account Team.
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Agenda
Click into each header for session details
Summit
8:30 AM - 9:00 AM: Arrivals, Breakfast & Registration
9:30 AM - 10:15 AM: Opening | ServiceNow: The Evolution is Now and C-Level Customer Panel
10:15 AM - 11:00 AM: Keynote: Put AI To Work for People
AI is evolving faster than businesses can keep up – and the future belongs to those who harness its power in every corner of their business. Join us to discover how visionary leaders are transforming their organizations by connecting AI, data, and workflows on a unified platform. See live demos of AI Agents in action, hear from ServiceNow leadership and customers and explore how the ServiceNow AI Platform is unlocking productivity at scale and delivering real business outcomes.
11:00 AM - 11:30 AM: Expo Hall & Sponsorship Show
11:30 AM - 12:15 PM: Zero To Hero
CIOs are under pressure to raise service availability, lighten staff workload, and squeeze faster ROI from every tech dollar. This roadmap session shows how the latest ITSM and ITOM advances—now infused with agentic AI and low-friction automation—turn those demands into actions. Whether you own the service desk, run operations, or steer the entire IT agenda, you’ll leave with a clear roadmap for adopting new capabilities and creating an impact right away.
12:15 AM - 1:00 PM: Data & Analytics
The AI revolution presents a critical challenge–AI is only as effective as the data it can access and act on. Join us to discover how ServiceNow’s Workflow Data Fabric is changing the game for enterprise AI by connecting to any enterprise data, surfacing and automating process bottlenecks, reducing costs up to 70% with single-platform integration and automation. You'll hear from our customers about how they are developing and deploying AI agents that can autonomously resolve service issues, handle customer requests, and optimize operations.
1:00 PM - 1:45 PM: CRM
With the explosion of AI, there is a generational shift in the way companies are selling to and serving their customers. Over 80% of leaders say they plan to adopt AI in customer-facing efforts, but most don't know where to start. Join this session to learn more about ServiceNow's CRM solution is driving faster resolution time, lower case volumes, reduced costs and greater customer loyalty. You'll see the latest innovations from Customer Service Management, Field Service Management and Sales & Order Management and learn how to put AI to work for your customers.
1:45 PM - 3:00 PM: Lunch & Expo Zone
2:45 PM - 5:45 PM: Learning Labs
*To register for a learning lab, please contact your ServiceNow account team or email SNSummits25@servicenow.com
From Chaos to Clarity: Hands-On with AIOps on the ServiceNow Platform
Discover how to unlock real operational impact with ServiceNow’s latest AIOps Experience (Feb 2025 release)—even without a mature CMDB. In this immersive, hands-on lab, you’ll learn to reduce noise, automate incident response, and accelerate MTTR using enriched event data, alert grouping, and Now Assist for ITOM. Ideal for ITOM architects, platform admins, and operations leaders, this session equips you to deliver measurable outcomes from day one.
2:45 PM - 3:00 PM:
Overview of the AIOps vision on the ServiceNow platform
3:00 PM - 3:15 PM:
Partner-led session on innovation and real-world use cases
3:15 PM - 3:35 PM:
Lab 1 | Event Ingestion & Synthetic Monitoring
3:35 PM - 3:55 PM:
Lab 2 | Event Enrichment
3:55 PM - 4:15 PM:
Lab 3 | Alert Grouping
4:15 PM - 4:25 PM:
Break
4:25 PM - 4:45 PM:
Lab 4 | Automated Response
4:45 PM - 5:05 PM:
Lab 5| Simulating Alerts & operator Experience
5:05 PM - 5:25 PM:
Building Operational Dashboards to Track Service Health
5:25 PM - 5:45 PM:
Q&A and Closing Remarks
Build It with AI: From Agent to App with Creator Workflows
Ready to go from idea to impact—fast? In this hands-on workshop, you'll build a complete, intelligent app using ServiceNow’s Creator Workflows. In the first half, you’ll be guided step-by-step as you build a simple application with Creator tools, configure an AI Agent using natural language, orchestrate a workflow with Text-to-Flow, and connect the pieces into a functional, interactive solution. Then, you’ll put your learning to the test—collaborating in small teams to design and build your own AI Agent and app to solve a real-world challenge. Whether you're a no-code builder or an experienced developer, you’ll walk away with practical skills, hands-on experience, and a working solution you built yourself.
2:45 PM - 3:15 PM:
Introductions | AI innovation Keynote and Roadmap
3:15 PM - 4:15 PM:
Hands-On Instructor Led Enablement | Build an AI Agent and a Low Code App
4:15 PM - 4:30 PM:
Partner Showcase
4:30 PM - 5:45 PM:
Complete Hands-On Instructor Led Enablement and Q&A
Put AI to Work(shop) with AI Agents
Join us for an immersive, hands-on workshop where you'll discover how to elevate engagement and drive productivity using ServiceNow® AI Agents. Learn how to build your own intelligent agents, explore real-world use cases, and gain insights into our strategic vision and roadmap for AI on the Now Platform®. Whether you're just getting started or looking to deepen your expertise, this session will equip you with the tools and knowledge to lead with AI.
Welcome and Introductions
3:15 PM - 3:45 PM:
ServiceNow AI Platform | AI Agents, Data, and Workflows
3:45 PM - 4:00 PM:
4:00 PM - 5:45 PM:
Lab: Build Your Own AI Agents + Now Assist
Unlock Asset Management Value: Automate Lifecycles with AI
Join us for a hands-on workshop where you'll explore how ServiceNow is transforming IT Asset Management with the power of AI. Learn how intelligent workflows and real-time insights are helping organizations cut costs, reduce risk, and take control of their hardware and software estates. Whether you're new to HAM and SAM or a seasoned pro, this interactive lab offers guided exercises, expert support, and exclusive access to the latest AI innovations.
Agenda & Introductions
3:00 PM - 3:10 PM:
Agentic AI: CMDB Advisor for HAM Demo, Software Sourcing Agent
3:10 PM - 3:40 PM:
Overview of Software Asset Management
3:40 PM - 4:40 PM:
Hands-on SAM lab with Now Assist & Agentic AI
4:40 PM - 4:50 PM:
4:50 PM - 5:05 PM:
Overview of Hardware Asset Manager
5:05 PM - 5:45 PM:
Hands-in HAM Lab
3:00 PM - 3:20 PM: Customer Case
More information coming soon.
3:20 PM - 3:40 PM: Customer Case
3:40 PM - 4:00 PM: Customer Case
4:00 PM - 4:20 PM: Customer Case
4:20 PM - 4:40 PM: Customer Case
5:45 PM - 6:00 PM: Closing Remarks & Sponsor Raffles
Sponsors
Diamond
Platinum
Learning Labs
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