AI is only as powerful as the platform it’s built on. Join us at the ServiceNow: Put AI to Work Summit and experience powerful, purpose-built AI solutions in action—helping you realize business value fast by bringing intelligence to every corner of the business. From keynotes highlighting our latest GenAI innovations to customer stories and insightful breakout sessions, the event connects experts, partners, and fellow practitioners during one incredible day of learning.
Speakers, agenda, and sponsor details will be added periodically from February onwards, so don’t forget to check back for updates!
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Listen to our trailblazing leaders as they unveil their bold visions for the future of ServiceNow and the transformative influence of AI on the industry. Gain the strategic insights you need to shape your organisation's journey.
Dive into the latest and greatest goings-on at ServiceNow with engaging, content-rich sessions led by top industry experts and strategic partners. Discover the latest features, uncover best practices, and hear real-world success stories that will empower you to elevate your game.
Choose a workshop that best fits you: CRM Workshop, HR Workshop or App Dev Workshop to explore how an AI-powered platform fosters collaboration and accelerates business Transformation. Don’t miss out our Technology Workflows Adoption Workshop tailored for existing ServiceNow users to discover strategies for seamless activation of your critical ServiceNow apps, and explore your potential for integrating GenAI with Now Assist with our AI Readiness Assessment.
Futurist and Founder, Thinque
Chief Executive, VITAL, Ministry of Finance
President, APAC President, ServiceNow
Advisory Solution Consultant, ServiceNow
Head, HR Digital Service, Standard Chartered Bank
Chief of Staff, Asia Pacific, ServiceNow
Chief Operating Officer, APAC, Group Vice President, Asia & Korea, ServiceNow
Global Head of IT Service Management, International SOS
GVP, APAC Solution Consulting, ServiceNow
Agenda
8:30 AM to 9:30 AM - Registration and Expo
9:30 AM to 9:40 AM - Welcome Address
9:40 AM to 10:10 AM - ServiceNow Keynote
ServiceNow AI Agents are here to drive exponential productivity across every corner of your business. Join us to experience real AI Agents built on the AI platform for business transformation. We'll share customer success stories, live demos, and practical guidance on how you can integrate AI agents into your workflows. Hear from our leadership and get a sneak peek at what’s ahead.
10:10 AM to 10:40 AM - Customer Panel
10:40 AM to 11:00 AM - Thought Leadership
11:00 AM to 11:20 AM - Platinum Partner Session by Accenture
11:20 AM to 11:35 AM - Coffee Break and Expo
11:35 AM to 1:25 PM - Breakout Sessions
Venue: Level 1, Garden Ballroom
11.35am - 11.55am: Maintaining Digital IT Operational Resiliency with AI Powered Service Operations
How can organizations accelerate digital-first business while maintaining IT system resiliency and keeping IT operational costs low. For thousands of customers worldwide, the answer has been using AI-powered service operations (ITSM, ITOM and Now Assist) as the foundation for digital success. This solution has served as a baseline to help them improve experiences, resilience, and productivity. In this session, we'll explore how organizations move along the AI-Powered Service Operations journey from streamlining processes, adopting digital workflows, and using AI to connect it all together.
11.55am - 12.15pm: Deliver strategic outcomes, strengthen resilience and reduce costs with AI
12.15pm - 12.35pm: Gold Sponsor Session by Fujitsu
12.35pm - 12.55pm: Safeguarding Your Business: AI-driven workflows for cyber threats and regulations
12.55pm - 1.15pm: Gold Sponsor Session by DXC
1.15pm - 1.25pm: Closing
Venue: Level 1, Clover 6 & 7
11.35am - 11.55am: Upgrade customer experiences with AI-powered CRM
11.55am - 12.15pm: Enhancing Employee experience: AI Agents for moments big and small
12.15pm - 12.35pm: Gold Sponsor Session by EY
12.35pm - 12.55pm: Automate any workflow: Turn ideas into action with AI Agents and Low-code
Is the skills gap preventing you from realizing the full potential of Agentic AI? Low-code offers a way to empower existing IT teams to quickly build and deploy AI-powered applications without needing specialized AI/ML skills. Learn how you can combine AI agents and low-code to turn citizen developers into AI orchestrators to drive innovation, increase efficiency, and unlock new value for your organization, all while democratizing access to powerful AI capabilities. Speakers: Carmen Man, Advisory Solution Consultant, ServiceNow Dalton Sim, Solution Manager, ServiceNow
12.55pm - 1.15pm: Gold Sponsor Session by Infosys
Venue: Level 1, Clover 4 & 5
11.35am - 12.15pm: Put AI to Work for Government
12.15pm - 12.35pm: The AI Platform for Public Sector Transformation
12.35pm - 12.55pm: Panel Discussion
12.55pm - 1.15pm: Gold Sponsor Session by AutomatePro
1:25 PM to 2:30 PM - Networking Lunch and Expo
2:30 PM to 4:30 PM - Workshops (Limited Seats)
Venue: Level 1, Clover 3 Time: 2.30pm - 4.30pm (registration starts at 2.15pm)
Unlocking the Magic of ServiceNow AI Agents: Build Intelligent Automation in Action
In this workshop, discover how ServiceNow AI Agents are transforming organizational automation by taking intelligent actions on behalf of humans. We’ll dive into building a Travel Approval AI Agent that streamlines travel approval request in an organization. You’ll learn how to configure AI Agents to: Understand Policies, Analyze User Requests, Make Smart Decisions, and Engage Users Dynamically. Join us to see the magic of AI Agents in action and gain practical skills to build intelligent automation solutions that revolutionize workflows. This is the future of work—powered by ServiceNow!
Venue: Level 1, Clover 6 & 7 Time: 2.30pm - 4.30pm (registration starts at 2.15pm)
Mastering Playbooks in ServiceNow: Accelerate Customer Resolution for Complex Case Orchestration
Unlock the full potential of playbooks in ServiceNow’s Customer Industry Workflows! In this hands-on workshop, you’ll learn how to modify out-of-the-box (OOTB) playbooks, build custom ones from scratch, and master advanced techniques to optimize workflow automation. Discover how declarative tools can streamline processes without heavy coding and enhance customer experiences.
Venue: Level 1, Clover 4 & 5 Time: 2.30pm - 4.30pm (registration starts at 2.15pm)
Boost Productivity with Employee Service Delivery and GenAI
Service delivery departments are operating in the past – using spreadsheets, emails and sometimes sticky notes to address employee questions while organizations everywhere are looking to gain efficiencies, drive productivity and reduce costs. During the workshop, attendees will hear directly from solution experts about how ServiceNow makes it easier than ever to centralize service delivery and provide a modern approach to delivering better employee and agent experiences through a platform they won't outgrow.
Venue: Level 5, Atrium Ballroom Time: 2.30pm - 6.00pm (registration starts at 2.15pm)
An interactive 360 Exchange Roundtable workshop designed to equip you with the best practices for initiating and activating your critical ServiceNow apps. Connect with ServiceNow specialists, discover strategies for seamless deployment of ITSM, ITOM, and SPM, and explore your potential for integrating generative AI with Now Assist.
6 Raffles Blvd, Singapore 039594, Singapore