Experience AI Agents, Now Assist, and automation first-hand by working directly in ServiceNow demo environments.
Learn how AI reduces manual effort, speeds up resolution, and improves everyday workflows across the business.
Get practical guidance from ServiceNow specialists and learn alongside peers facing similar challenges.
Ready to join us? Register now to secure your spot
AI is moving from experimentation to execution. Government agencies across Australia are deploying autonomous AI to deliver real outcomes — faster resolution, reduced manual effort, and better citizen and employee experiences across IT, security, service delivery, and operations.
The ServiceNow AI Hands-On Workshops bring together managers and practitioners from across the public sector to experience first-hand how AI works at enterprise scale.
Choose Your Own Journey
Four hands-on workshops run across two days, each designed for a different capability area. Attend the sessions most relevant to your role — each workshop stands alone, so there's no need to attend both days. Configure AI capabilities directly in ServiceNow demo environments and walk away with practical skills you can put to work immediately.
What You'll Experience
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Learn from industry leaders and ServiceNow experts sharing real-world insights and best practices.
Discover how AI-powered workflows can transform your business operations and drive efficiency.
Hear from organizations that have successfully implemented ServiceNow solutions at scale.
Connect with peers, partners, and ServiceNow professionals to expand your network.
Day 1 - May 20
Day 2 - May 21
Who should attend this event?
These workshops are designed for practitioners and managers who work hands-on with technology, operations, or service delivery — and want practical AI skills they can apply straight away.
What is the cost to attend?
There is no cost to attend. Registration is complimentary for invited guests.
Will food be provided?
Yes. There will be breakfast and lunch pending which workshop(s) you are attending
What should I bring to the event?
Just bring your laptop and a WiFi-capable device. Lab credentials and all workshop materials will be provided on the day.
Will sessions be recorded?
This is a live, in-person event only. It will not be recorded or live streamed.
Is the event accessible?
Yes. The venue supports accessible entry, seating, and facilities. If you have any specific access requirements, please contact us so we can support you on the day.
Where can I Park?
We recommend parking at the Olderfleet Car Park (Wilson Parking) located at 450 Flinders Lane, which offers direct building access. Additional secure parking is available nearby at 453 Flinders Lane or 522 Flinders Lane.
Can I bring colleagues or guests?
Yes. Please share the registration link with colleagues who would benefit from attending.
What if I need to cancel my registration?
We understand plans change. If you need to cancel, please contact us
Can't find what you're looking for? Contact our event team
68 Northbourne Ave, , Melbourne
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