Introducing Unified Experience from ServiceNow and Genesys
It’s time to rethink how customer service gets done.
Your customers expect a single, connected experience — not a journey slowed down by internal silos, handoffs, or outdated systems. Yet for many organisations, customer service is still held together by manual processes and disconnected tools. Agents are left juggling systems. Customers are left repeating themselves.
That’s where a unified experience comes in.
Join ServiceNow and Genesys as we unveil a new way to deliver seamless, cross-functional customer experiences. Built to align people, channels, and work across your organisation, this new approach empowers agents, removes friction, and makes exceptional CX the norm — not the exception.
During the session, you’ll learn how to reshape service delivery and agent experience with the power of Genesys and ServiceNow.
Customer expectations have evolved — your service model should, too.
Watch the session and gain insights on:
- What's behind the most common CX breakdowns — and how to overcome them
- How to connect your frontlines and back-office teams for faster, more complete resolutions
- How a unified experience transforms both service delivery and customer satisfaction
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