The AI Platform for Business Transformation — ServiceNow's unified architecture, unified data model, and single database form the foundation for everything. Whether you are building a house, a skyscraper, or a platform for business transformation, a solid foundation is required for Agentic AI to work effectively.
ServiceNow enables organizations to deploy technology across all business functions. These workflows rely on both structured configuration data and unstructured process data to ensure that accurate, data-driven decisions can be made in real time. Agentic AI leverages this data from across the entire organization to connect and automate workflows on the basis of AI.
In this workshop, you will learn why configuration data is critically important for driving digital transformation in your organization, how to achieve a healthy CMDB, and how to populate and maintain it correctly in order to enable AI automation. This collaborative session is aimed at IT functional leaders, configuration management/CMDB team members, and your ServiceNow team.
In this workshop, we will explore together:
✅ Why the CMDB is essential for advancing your organization's AI transformation
✅ How to achieve a healthy and trustworthy CMDB
✅ How to populate and maintain it correctly to deliver differentiated outcomes
✅ How Asset Management and CMDB work together to ensure reliable data, enabling stable and efficient IT processes
Hands-on Labs:
✅ Understand how modeling data according to the Common Services Data Model (CSDM) can help address common challenges in many organizations — such as determining the impact of changes in service management or assessing the risk of impaired or failing systems.
✅ Learn various ways to rapidly create automated Application Service Maps. ✅ Discover utilities for understanding key data health metrics within the CMDB, and learn how to audit and correct data.
General Notes:
- Please bring your laptop for the hands-on exercises.
- The workshop will be conducted in ENGLISH.