Retail leaders are expected to deliver margin growth, productivity gains and operational resilience across the entire enterprise, from store floor execution to head office planning and decision-making.
AI has the potential to accelerate that transformation. But senior leaders need clarity:
• Where should we prioritise investment for measurable return?
• What delivers measurable operational and commercial impact?
• How do we avoid costly experimentation?
• What does scalable deployment look like and require?
This private executive dinner is designed to provide practical, experience-led answers.
Held ahead of Retail Tech Show, the session will ensure you approach the event with sharper priorities and clearer decision criteria.
A Curated Executive Discussion:
This evening centres on structured, peer-level dialogue. The conversation will be informed by the combined expertise of Fujitsu, ServiceNow, and leading industry experts, alongside newly launched retail content focused on operational excellence and the practical applications of AI in retail.
Key themes include:
AI use cases delivering measurable store impact
Improving operational productivity through technology
Scaling beyond pilots to enterprise adoption
Aligning AI to operational KPIs
What to Expect:
- A curated group of senior retail leaders
- Insight-led, confidential discussion under Chatham House rules
- Immediate, practical takeaways
- An intimate setting designed for meaningful dialogue
If you are shaping the future of store operations and evaluating how AI can drive measurable operational excellence, we would be delighted to host you.
Places are limited and subject to confirmation.
With over 50 years of global retail experience, we help retailers modernise the entire value chain - from POS and store operations to workforce, supply chain, and customer experience. Backed by end-to-end retail capabilities and 7,000+ retail experts across 100+ countries, we work with ServiceNow and our partner ecosystem to solve today’s challenges while enabling sustainable growth for tomorrow.
ServiceNow helps retailers streamline and modernise operations by connecting people, processes, and systems on a single intelligent platform. With AI-powered workflows and real-time visibility, retailers can simplify store operations, empower frontline teams, and resolve issues faster. Together, ServiceNow and Fujitsu help retailers drive operational excellence while delivering seamless experiences for both employees and customers.
Simon Hedaux
Founder, Rethink Productivity
Simon began his career on the shop floor before progressing into productivity and workforce management roles at Boots. In 2011, he founded Rethink Productivity, now one of the UK’s leading productivity consultancies. Simon works with major retailers to improve frontline performance, optimise workforce effectiveness, and deliver measurable operational results.
Edward Hoggs
Founder, SolvedBy.AI
Edward founded SolvedBy.AI, a specialist AI forecasting and decision-intelligence business based in Edinburgh, focused on delivering world-class predictive capability and eliminating operational uncertainty. Prior to launching the company, Edward worked in high-performance motorsport engineering, including Formula 1 and Bentley Motorsport - experience that informs his precision-led, results-driven approach to AI.
Event Location
Bob Bob Ricard City
Level 3, 122 Leadenhall Street, City of London,
EC3V 4AB
Nearest tube station:
Bank (Central, Northern, Waterloo & City, DLR)
Liverpool Street (Central, Circle, Hammersmith & City, Metropolitan lines, Elizabeth line, National Rail)
