DMV ServiceNow Special Interest Group

Join public sector leaders and ServiceNow practitioners from across the DMV region for a day of networking, knowledge sharing, and innovation. The DMV ServiceNow Special Interest Group (SIG) brings together ServiceNow customers to share best practices, discuss common challenges, and learn from real-world experiences across government organizations.

Hear directly from customers through peer-led presentations, get updates on the latest ServiceNow innovations, and see how AI-powered solutions are helping organizations improve the employee and constituent experience. You’ll also have opportunities to connect with fellow practitioners, exchange ideas, and build relationships with peers navigating similar priorities.

What You'll Learn

Real-world customer insights: Hear how public sector organizations are using ServiceNow to address common challenges and drive meaningful outcomes.
What's new with ServiceNow: Explore the latest platform capabilities, innovations, and trends relevant to government organizations.
AI in the public sector: See how AI-powered solutions can help streamline processes, improve productivity, and enhance experiences.
Best practices from your peers: Learn practical strategies and approaches from other ServiceNow practitioners.
What's next: Discover emerging opportunities to continue advancing your ServiceNow journey and connect with experts and peers in the community.

Agenda

8:30–9:00 AM: Coffee & networking
9:00–9:15 AM: Welcome and opening remarks
9:15–9:30 AM: What’s new and upcoming events
9:30 AM–12:00 PM: Customer-led success presentations
- Arlington County: Asset self-certification through a Power BI integration
- DCHR: Agentic AI use case for position-description classification
- Loudoun County: ServiceNow platform expansion strategy
12:00–12:45 PM: Lunch
1:00–2:00 PM: ServiceNow Employee Slate & Otto overview
2:00–3:00 PM: AI Control Tower presentation and demonstration
3:00–3:30 PM: Networking and wrap-up

Country

Select a session

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Time Zone: (UTC-04:00) Eastern Time (US & Canada) []

Terms and Conditions

You have read and agree to ServiceNow’s Terms and Conditions.

Acknowledge (i) you are not aware of any conflict of interest that prohibits your attendance and receipt of any items of value identified in the option you select below; (ii) your attendance and receipt of the items of value is not prohibited by any laws or policies applicable to you; and (iii) if necessary, your employer has approved your request to attend. Furthermore, you understand that ServiceNow is not extending this invitation to obtain favorable business treatment by you or your employer.

Please check only one of the following options:

You can accept the food and beverages offered, not to exceed a fair market value of $25 per person

You cannot accept the items valued at $25 and request an invoice to pay the FMV cost to attend.

You cannot accept the items valued at $25 but would like to attend the event. You agree that you will not accept the food and beverage services offered during the event.

1:00 p.m. - 1:30 p.m.

Registration

1:30 p.m. - 1:40 p.m.

Welcome & Opening Remarks

1:40 p.m. - 2:20 p.m.

Reinventing Public Services in the Age of AI

2:20 p.m. - 3:00 p.m.

Exceeding Expectations: Transforming the Constituent Experience

3:00 p.m. - 3:45 p.m.

Reimagining Work: Elevating the Employee Experience

3:45 p.m. - 4:20 p.m.

ServiceNow in Virginia: Client Perspective

4:20 p.m. - 4:30 p.m.

Closing Remarks & Transition to Networking

4:30 p.m. - 6:00 p.m.

Happy Hour

Time Zone: (UTC-04:00) Eastern Time (US & Canada) []

Dan Grady

Product Management
Servicenow

Gerard Carter

Advisory Solution Architect – Healthcare
ServiceNow

DMV ServiceNow

Special Interest Group

Connect. Share. Innovate

What You'll Learn

Event Agenda

A day of innovation, learning, and networking

Registration

Welcome & Opening Remarks

Reinventing Public Services in the Age of AI

Exceeding Expectations: Transforming the Constituent Experience

Reimagining Work: Elevating the Employee Experience

ServiceNow in Virginia: Client Perspective

Closing Remarks & Transition to Networking

Happy Hour

Featured Speakers

Learn from our ServiceNow experts

Dan Grady

Gerard Carter

Arlington Economic Development (AED)’s building

DMV ServiceNow

Special Interest Group

Connect. Share. Innovate

What You'll Learn

Register Now

Event Agenda

A day of innovation, learning, and networking

Registration

Welcome & Opening Remarks

Reinventing Public Services in the Age of AI

Exceeding Expectations: Transforming the Constituent Experience

Reimagining Work: Elevating the Employee Experience

ServiceNow in Virginia: Client Perspective

Closing Remarks & Transition to Networking

Happy Hour

Featured Speakers

Learn from our ServiceNow experts

Dan Grady

Gerard Carter

Arlington Economic Development (AED)’s building