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AI promises better customer experiences, smarter operations, faster growth. But it doesn’t just magically work on its own. Behind every breakthrough are people like you - turning ambition into action, and “what if” into “what is”.
Whether you’re just getting started or further along on your AI journey, you’ll learn how to apply AI to real problems and walk away with strategies you can use the very next day at work.
Join us to see how ServiceNow acts as the AI control tower and learn how to put AI to work for you.
Here's a snapshot of what you can expect on the day:
Join our leaders as they reveal their groundbreaking plans for ServiceNow and the game-changing impact of AI. Get the insights you need to shape your organization's AI journey.
Discover how AI agents handle routine operations, resolve incidents faster, and improve operational efficiency. You'll see customer results and hear about our own latest innovations.
Transform customer experience with ServiceNow's unified CRM approach. Learn how to break down data silos, orchestrate workflows, and leverage AI to resolve requests faster. See how organisations are cutting quote time by 40% and resolving cases 7x faster.
Connect with peers in your sector. Explore industry-specific solutions, best practices, and real-world applications tailored to Financial Services, Public Sector, Healthcare, and more.
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Autonomous IT
CRM
Solution Spotlight
Too many enterprises are drowning in siloed apps and copilots. AI pacesetters are changing that. ServiceNow is their AI control tower. Join us to learn more and uncover the blueprint for putting AI to work.
Autonomous IT uses AI agents to handle routine operations, freeing your team to focus on what matters. You'll see customer results and hear about our latest innovations to put AI agents to work across all IT workflows.
Most IT teams are stuck reacting to incidents. Autonomous Service Operations breaks that cycle. By unifying ITSM, ITOM, and employee experience with agentic AI, you correlate alerts into insights, automate resolution, and prevent outages.
See how organizations eliminate tool sprawl, reduce MTTR, and free IT teams to focus on strategic work instead of firefighting across systems that don't talk to each other.
Join us for an interactive session on transforming AI from concept to measurable business value. This session is for both customers and new to ServiceNow. Rapid Deployment to ROI – Discover strategies for moving from pilot to production quickly while achieving positive returns in your first quarter through reduced costs and improved efficiency
Connect Consumption to Business Value – Learn how to translate AI adoption metrics into tangible outcomes: cost savings, revenue growth, and operational improvements that executives understand
Build the AI Flywheel – Understand how initial success creates momentum, expanding from out-of-the-box capabilities to custom agents and new use cases across IT, HR, Security, and Finance
Three Keys to Success – Start with business goals (not tech roadmaps), set clear product expectations, and build internal AI capability through experiential learning
Avoid Common Pitfalls – Explore what works versus what doesn't: capability building approaches, balancing innovation speed with governance, and navigating multi-platform AI environments
Danilo McGarry is an authority on artificial intelligence and digital transformation, and an influential voice on
intelligent automation. He has worked with some of the world’s biggest companies across a range of sectors on AI
projects and processes, including during his time as Head of AI at Citigroup, and Head of AI at UnitedHealth Group.
ServiceNow Autonomous CRM uniquely unifies data, deploys autonomous AI agents and orchestrates workflows to deliver customer outcomes like cutting quote time by 40% and reducing costs by resolving cases up to 7x faster.
ServiceNow’s Customer Service Management (CSM) uses AI agents to triage cases, execute playbooks, and automate approvals in one unified workspace - freeing reps to tackle high-impact issues that need a human touch rather than constantly switching systems and retyping responses.
ServiceNow Sales & Order Management removes friction from your sales processes and puts you back in control of your revenue engine with AI-powered workflows from lead to quote to order. See how customers are cutting cycle times, boosting seller productivity, and accelerating revenue growth with ServiceNow Sales & Order Management.
Danilo McGarry is an authority on artificial intelligence and digital transformation, and an influential voice on intelligent automation. He has worked with some of the world’s biggest companies across a range of sectors on AI projects and processes, including during his time as Head of AI at Citigroup, and Head of AI at UnitedHealth Group.
How can you eliminate blind spots and reduce exposure against AI-enabled adversaries? See how our latest innovations can drive zero control failures, zero exploitable.
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