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Put AI to work for you

Thank you, Dublin! We’re delighted to have hosted the AI Summit live from Dublin. 

 

We hope you gained valuable insights into how the power of AI can drive change across your organisation.

Take a look at what's next and register today!

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What's next...

Autonomous IT Workshop - Dublin

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Dublin ServiceNow User Group

Whether you're just starting your journey or looking to deepen your expertise, SNUGs are a great opportunity to grow your network and your knowledge. 

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Knowledge 2026 - Las Vegas

AI in three days. Impact for years.
Join us at Knowledge 2026 for three perfect days of hands-on labs, demos, expert sessions, and connecting with peers.

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World Forum 2026 - Save the Date!

Experience where the world puts AI to work - October 20, Excel London. Sign up for updates so you’ll be first to know when registration opens.

Get Updates

 Event Agenda

Design the day that works for you.

Build your own agenda or explore our curated recommendations.

  • Autonomous IT

  • CRM

  • Solution Spotlight

9:00 a.m. - 10:00 a.m.
Registration & Breakfast
10:00 a.m. - 11:00 a.m.
Keynote: The AI Control Tower. Your Blueprint for Business Transformation
11:00 a.m. - 11:30 a.m.
Customer Fireside Chat with Q&A
11:30 a.m. - 12:00 p.m.
Solution Spotlight - Autonomous IT: Focus People on What Matters
Trinity Suite
1:00 p.m. - 1:35 p.m.
Autonomous IT Service Ops: The Best Incident is a Prevented Incident: Learn How to Prevent, Not React
Trinity Suite
1:35 p.m. - 2:10 p.m.
IT Service Management: Unify IT Services - Stop Fighting Tool Sprawl and Data Silos
Trinity Suite
2:30 p.m. - 3:45 p.m.
Unlock the Full Potential of AI in Your Enterprise
Trinity Suite
3:45 p.m. - 4:30 p.m.
Locknote: Danilo McGarry
4:30 p.m. - 5:30 p.m.
Networking Reception
9:00 AM - 10:00 AM
Registration & Breakfast
10:00 AM - 11:00 AM
Keynote: The AI Control Tower. Your Blueprint for Business Transformation

Too many enterprises are drowning in siloed apps and copilots. AI pacesetters are changing that. ServiceNow is their AI control tower. Join us to learn more and uncover the blueprint for putting AI to work.

11:00 AM - 11:30 AM
Customer Fireside Chat with Q&A
11:30 AM - 12:00 PM
Solution Spotlight - CRM: Reimagine CRM to Drive Loyalty and Revenue

ServiceNow Autonomous CRM uniquely unifies data, deploys autonomous AI agents and orchestrates workflows to deliver customer outcomes like cutting quote time by 40% and reducing costs by resolving cases up to 7x faster.

12:00 PM - 1:00 PM
Lunch and Networking
1:00 PM - 1:35 PM
Customer Service Management (CSM): End Agent Burnout: Let AI Handle the Repetitive Work

ServiceNow’s Customer Service Management (CSM) uses AI agents to triage cases, execute playbooks, and automate approvals in one unified workspace - freeing reps to tackle high-impact issues that need a human touch rather than constantly switching systems and retyping responses.

1:35 PM - 2:10 PM
Sales Order Management & CPQ: Accelerate Sales Workflows with AI: From Lead to Quote to Order

ServiceNow Sales & Order Management removes friction from your sales processes and puts you back in control of your revenue engine with AI-powered workflows from lead to quote to order. See how customers are cutting cycle times, boosting seller productivity, and accelerating revenue growth with ServiceNow Sales & Order Management.

3:45 PM - 4:30 PM
Locknote: Danilo McGarry

Danilo McGarry is an authority on artificial intelligence and digital transformation, and an influential voice on intelligent automation. He has worked with some of the world’s biggest companies across a range of sectors on AI projects and processes, including during his time as Head of AI at Citigroup, and Head of AI at UnitedHealth Group.

4:30 PM - 5:30 PM
Networking Reception
9:15 AM - 9:45 AM
Solution Spotlight - Autonomous Risk & Security: From Chaos to Confidence

How can you eliminate blind spots and reduce exposure against AI-enabled adversaries? See how our latest innovations can drive zero control failures, zero exploitable.

11:30 AM - 12:00 PM
Solution Spotlight - Autonomous IT: Focus People on What Matters

Autonomous IT uses AI agents to handle routine operations, freeing your team to focus on what matters. You'll see customer results and hear about our latest innovations to put AI agents to work across all IT workflows.

11:30 AM - 12:00 PM
Solution Spotlight - CRM: Reimagine CRM to Drive Loyalty and Revenue

ServiceNow Autonomous CRM uniquely unifies data, deploys autonomous AI agents and orchestrates workflows to deliver customer outcomes like cutting quote time by 40% and reducing costs by resolving cases up to 7x faster.

Featured Speakers

Learn from industry leaders and ServiceNow experts
Danilo McGarry
Danilo McGarry
AI & Digital Transformation Expert
Donal Byrne
Donal Byrne
Head of Service Delivery
CIÉ
Patsy Sower
Patsy Sower
Director Managed Services & Private Cloud Services
eir Business
Natasha Haveron
Natasha Haveron
Systems Engineering
ServiceNow
Paul Turley
Paul Turley
Senior Director, Enterprise Sales
ServiceNow
Matthew Higham
Matthew Higham
Chief Digital & Technology Officer
ServiceNow
Dominic McKay
Dominic McKay
Head of IT Architecture
HIQA

Our Sponsors

EY
Konversational.
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6069269-6911619ab1c61.svgEvent Venue

ServiceNow

60 Dawson Street, Dublin

 

  • Luas Stop: Dawson
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