Agenda
09:00 Welcome & Kick-off
Averell Pscheidl, Sr. Advisory Enterprise Architect, ServiceNow
09:15 Agentifiers: The Build Begins.
How a real business problem becomes a working AI Agent — live, from blank page to prototype. We’ll select a problem statement and set the challenge the Agentifiers team tackles by end of day.
Fredrick Holmstrom, Advisory Solution Consultant, ServiceNow
09:30 CSDM – From Data Model to Business Steering
Many CSDM initiatives establish the data model but fewer translate it into better operations or stronger compliance assurance. Learn practical lessons on the governance choices, assumptions, and adoption practices that distinguish mature CSDM implementations – helping attendees assess their progress and identify what to address next.
Andreas Goldschmidt, Sr. Principal Platform Architect
10:15 Coffee Break
10:30 Continuous Exposure Management for OT
Industrial organizations often have no shortage of vulnerability data, but do you know what to fix first and by whom? This session explores the current state of OT cybersecurity and how exposure management helps security and operations teams reduce business risk together.
Matthieu Gallon, OT Solution Consultant, ServiceNow
11:20 Under the Hood of a Prompt-Built App: Data Model, Documentation, & Design Decisions
We open up a real application built entirely through prompts and review it the way an architect would: tables, relationships, integration patterns, and LLM usage. You'll see how to get a proper solution document out of the platform and what the architecture actually looks like once the prompts are gone.
Prashant Chopade, Sr. Platform Architect, ServiceNow
12:00 Networking Lunch
12:45 Next-Generation GRC: Leveraging AI & Integration for Strategic Value
GRC practices are rapidly evolving as organizations address rising cyber threats, complex regulations, and the widespread adoption of AI. Discuss practical strategies for building integrated, proactive, AI-driven GRC programs.
Manoj Patel, Enterprise Architect, ServiceNow
13:30 “Shift Zero”: Introducing unified security solutions and new AI specialists
Learn how “Shift Zero” addresses the two key challenges reshaping security operations: the use of AI for defense and the management of AI deployment. Discover how you can overcome the challenges facing security architecture.
Averell Pscheidl
14:15 Connecting AI Agents to ServiceNow: Building with Action Fabric
External AI agents like Claude and Copilot need secure access to your enterprise workflows and data. Action Fabric is the platform that enables agents to invoke ServiceNow capabilities, from skills and subflows to knowledge and playbooks. We'll explore how to wire external agents into your system of action and unlock new automation possibilities across your organization.
Ashley Snyder, Sr. Outbound Product Mgr.
15:00 Coffee Break
15:15 Agentifiers: The Readout
We’ll showcase the results of one focused day of building: a live demo of the Agentic AI prototype created in response to a customer’s real-world challenge. We’ll conclude with the lessons learned and leave you with one question: what would you build in a day?
Fredrick Holmstrom, Advisory Solution Consultant, ServiceNow
15:45 Closure, Feedback & Community Interests for 2027
Averell Pscheidl