09:00 – 09:20
Reception & Welcome
09:20 – 10:00
CSDM and EA in Product-Centric Operating Models
What we think is next for CSDM, EA, IT4IT etc. in an AI driven world.
Mark Bodman, Sr. Product Owner CSDM, ServiceNow
10:00 – 10:40
A real CSDM journey - DNB
Dan Åke Clausen & Johannes Olavsson Buverud share DNB’s practical journey with CSDM – how they approached it, lessons learned, and what they would do differently
10:40 – 11:10
Networking Break
11:10 – 11:50
Enterprise Service Management (ESM Architecture Blueprint)
Vision to Excellence v7.0: unifying and streamlining enterprise services using AI-driven, modular workflows for greater innovation and efficiency.
Tolga Tutel, Sr. Director, Enterprise Architecture EMEA, ServiceNow
11:50 – 12:30
Building Transformation Blueprints with Guided Architecture
See how Guided Architecture helps enterprise architects turn strategy into actionable roadmaps that align business and IT, accelerate adoption, and deliver measurable impact.
Michelle Supper, Principal Enterprise Architect, ServiceNow
12:30 – 13:30
Lunch
13:30 – 15:00 Focused Breakout Sessions:
Table 1 – CSDM in Practice
An open discussion on making CSDM work in real environments. Explore adoption patterns, common challenges, and the practical steps that move teams from theory to impact.
Hosts: Mark Bodman (Senior Product Manager, ServiceNow) & Kristine Næss (Enterprise Architect, ServiceNow)
Table 2 – Enterprise Service Management (ESM Architecture)
Dive deeper into how an ESM blueprint can guide purpose-driven design. A chance to discuss different architecture models, what works across industries, and how to align with business outcomes.
Hosts: Tolga Tutel (Senior Director, Enterprise Architecture EMEA, ServiceNow) & Jan Gustafsson (Senior Advisory Enterprise Architect, ServiceNow)
Table 3 – AI Adoption & Governance Patterns
An interactive conversation on how financial and enterprise organizations are approaching AI adoption. Explore governance, risk, and value realization patterns, and share perspectives on what’s working (and what’s not).
Hosts: Luca Rossetti (Senior Advisory Enterprise Architect, ServiceNow) & Jennypher Mattola (Senior Advisory Enterprise Architect, ServiceNow)
Table 4 – Guided Architecture in Action
A practical roundtable on applying guided architecture in real programs. Discuss how to structure conversations, align stakeholders, and use architecture as a tool for acceleration and scale.
Hosts: Michelle Supper (Principal Enterprise Architect, ServiceNow) & Mark Moran (Senior Advisory Enterprise Architect, ServiceNow)
15:00 – 15:30
Networking Break
15:30 – 15:45
Community Wrap-Up: Feedback & Next Forum Planning
15:45 – 17:45 Networking
Close out the day with an informal networking session a relaxed opportunity to continue the conversations and connect with peers. This portion of the event is kindly sponsored by one of our partners.