Check-in and enjoy breakfast while connecting with peers before we dive into the day's sessions.

Join us as we kick off the ServiceNow EBC New York. We'll open the day with a warm welcome and a brief overview of what’s ahead before transitioning into the keynote. Get ready for a day of insights, innovation, and conversations focused on the future of AI and digital transformation.

Mindstone shares practical, field-tested approaches for building AI fluency across the organization — equipping leaders and teams with the skills to identify high-value use cases, adopt AI tools responsibly, and drive measurable business outcomes. Join fellow C-level executives for a grounded, no-nonsense conversation on what it actually takes to operationalize AI at scale

 C-Level Roundtable - What’s Your 24-Month AI Playbook? Opportunities and Challenges

In an era of rising complexity and fragmented technology investments, enterprise leaders face a critical choice: continue stacking point solutions, or unify around a single platform of intelligence, workflow, and governance. This executive session explores how a strategic platform approach — powered by AI and Agentic capabilities — can eliminate silos, accelerate decision-making, and future-proof your organization's operating model. Join fellow C-level executives for a candid discussion on the business case for platform consolidation and what it takes to lead this transformation from the top

The average enterprise runs 367 applications and countless AI tools, creating a Patchwork Enterprise where AI initiatives fail to scale. Learn how ServiceNow unifies data, AI, workflows, and security as your control tower—connecting intelligence to execution across 80 billion workflows annually so your people spend less time on fragmented systems and more time driving real outcomes.

Today’s AI falls short for employees. Copilots summarize but can’t execute while other tools break outside their own systems. Employees are left stitching work across systems, chasing approvals, and finishing what AI starts. ServiceNow EmployeeWorks changes that. One AI front door to search and act across systems. Requests get resolved, approvals route, answers surface, and workflows execute according to your business policies and context.

Gone are the days of service agents toggling between five systems, reps building quotes in spreadsheets, and customers stuck in endless loops with no resolution in sight. With ServiceNow Autonomous CRM, cases resolve end-to-end without the runaround, quotes get out the door fast, and customers actually get answers — not just redirects.

Everyone's talking about agentic AI. You're the one who has to make it work with your data, your change processes, your stack. This session is about what that actually looks like. Walks through the Autonomous IT vision across service, operations, asset, and strategy management where AI Specialists don't just assist, they finish work. This isn't AI as a concept. It's IT running differently, because your team built the foundation for it.

MoMa Full Disclosure: The Edge of Information Design

This exhibition will explore the many ways in which humans visualize information and how designers, operating in an increasingly complex digital world, can facilitate and shape our understanding. The show will also seek to recognize the fundamental role of information design, a medium that has evolved into a defining practice of the 20th and 21st centuries and a pillar of the Museum’s design collection.