Fireside chat with HR leaders who’ve reimagined their service delivery with ServiceNow

 

APS agencies are under pressure to modernise how they support staff—without adding new layers of process. This session explores how leaders are delivering smarter, simpler services that meet staff expectations and lift internal capability.

 

They’ll share how their teams are:

 

• Designing HR services that meet people where they are
• Using automation and self-service to free up time for strategic work
• Improving trust and transparency through better case handling and AI
• Supporting whole-of-government goals to uplift workforce capability, mobility and engagement

 

Whether you're responding to internal reform or APS-wide capability targets, this session offers practical insights for moving from intent to action—with lessons from those who’ve already made the shift.

 

Bahar Niakan, Global Executive, Employee Experience, ServiceNow
Kevin Brooks, Global Lead, Public Sector Strategy and Transformation, ServiceNow
Samantha Copping, People Experience Technology Leader, ServiceNow
Mish Tanti, People Operations & Data Leader, ServiceNow