Fresenius client story: turning asset blind spots into real-time visibility with ServiceNow CDM

Across hospitals, clinics, and patients’ homes, asset visibility isn’t an ops nice-to-have—it’s how care keeps moving. Join ServiceNow and Deloitte for a joint webcast featuring how Fresenius implemented a Clinical Device Management (CDM) solution to modernize the way clinical and non-clinical assets are tracked, serviced, and governed across thousands of locations across the US.

What you’ll learn:

Implementation: A practical, phased approach starting with foundational data (assets/locations/stockrooms/users) and rolling into asset workflows and mobile execution.
Data insights: Consolidating asset data into a single platform delivered clearer visibility into asset location and movement—closing reporting gaps and turning data into actionable insights. Adoption was accelerated through targeted notifications and escalation workflows.
Outcome: Improved asset visibility and smarter capital allocation to support asset planning

Post-webcast takeaways: A blueprint for standardizing end-to-end asset lifecycle workflows and improving shipment visibility.

Why this matters

Many organizations face the same challenges Fresenius did—ad hoc tracking, nonstandard processes, and gaps in shipment visibility. This session highlights the expected benefits of bringing thousands of clinics, depots, and patient locations onto a single clinical device management platform.