Every banking CEO is chasing the same four objectives in 2026: efficiency ratio improvement, regulatory defensibility, accelerated product launch, and AI-led operational scale. Every one of those objectives stalls in the same place — the bank's data model. Customer records, risk records, product records, vendor records, application records, control records all live in different systems with different definitions, owned by different teams, with no shared system of record for the work that connects them. Banks then spend 4 to 12 months turning a logged business idea into a production capability, much of it lost to translating the same concept across disconnected models.
This webinar reframes the conversation. ServiceNow's CSDM v5, joined to FSO at the data layer and to SPM at the demand layer, is not an IT asset — it is the operational data model the bank already needs and largely doesn't have. We'll walk through the architecture, show how a logged business idea traverses the model from demand to production, and quantify the time-to-market compression that becomes possible when capabilities, services, offerings, and applications share one source of truth. Three perspectives — banking GTM, CSDM platform IP, SPM delivery management, and ongoing operational resilience— will show what this looks like in practice, what it takes to operationalize, and where to start in the first 90 days.
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