FSI SNUG NORTH 2025

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FSI SNUG NORTH 2025

Tuesday, September 23rd 2025
08:30 – 16:00 (Dinner until 20)
Sentralen
Øvre Slottsgate 3
0157 Oslo

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From Regulation to Innovation

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After a successful debut in Copenhagen, the ServiceNow User Group (SNUG) North – Financial Services Edition returns for its second year, this time in Oslo. This regional event brings together financial services professionals from across the Nordics and Benelux to connect, collaborate, and learn how to drive value and resilience through the ServiceNow platform.

The 2025 edition focuses on the DORA regulation – a continuous pressing priority across the financial sector. We'll explore how to approach DORA from different perspectives: governance, tactical planning, and operational execution. A key focus will be how the Common Service Data Model (CSDM) can serve as a foundational element in building the visibility, structure, and control needed to comply effectively.

In addition, discover how AI, AI Agents, and the AI Control Tower are transforming operations and enabling financial sector to work smarter and faster.

Whether you're looking to improve operational resilience, enhance compliance, or exchange best practices with industry peers, this is your opportunity to gain targeted insights tailored to the financial services context.

Join us for dinner for a great time and continue the dialogue and networking.

Please note: Travel costs are at your own expense.

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Agenda

Tuesday, September 23, 2025
Registration: Coffee/tea & light breakfast	8:30 AM - 9:00 AM
Welcome	9:00 AM - 9:15 AM
A DORA Compliant ISMS with ServiceNow - From Governance to Operation	9:15 AM - 9:55 AM
Strengthening Operational Resilience: CSDM’s Role in DORA Compliance	9:55 AM - 10:30 AM
Break	10:30 AM - 10:45 AM
Discussion groups (Click the 🔍 to see sessions)	10:45 AM - 11:30 AM
Lunch	11:30 AM - 12:30 PM
Merging ServiceNow instances - approach and considerations for ServiceNow post-merger integration.	12:30 PM - 1:15 PM
TBD	1:15 PM - 2:00 PM
Discussion groups (Click the 🔍 to see sessions)	2:00 PM - 2:45 PM
Break	2:45 PM - 3:00 PM
ServiceNow - AI Platform for Finance	3:00 PM - 3:45 PM
Closing notes	3:45 PM - 4:00 PM
Dinner	5:00 PM - 8:00 PM

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