Exclusive Customer Workshop on Globalisation & Localisation

Global enterprises face increasing demands to deliver seamless digital experiences across languages, regions, and cultures. This exclusive, invitation-only workshop brings together senior IT and platform leads from some of the world’s largest companies to deep dive into globalisation and localisation within ServiceNow.

Led by Alex Coope, ServiceNow’s Director of Globalisation, this hands-on day will equip you with the frameworks, tools, and best practices to scale localised solutions the right way—faster, more accurately, and at enterprise scale.

This workshop is designed for:
• Platform owners and architects leading global ServiceNow implementations
• Product managers and developers building internationalised solutions
• Digital transformation leads working across regional markets

High Level Agenda

8:30 – 9:00 Breakfast

9:00 – 11:30 Welcome & Morning Sessions

11:30 – 12:30 Lunch

12:30 – 15:00 Afternoon Sessions

15:15 – 16:00 Q&A and wrap up 

Morning Sessions:

Part 1: How to Prepare (90 mins)
– Assessing global readiness
– What localisation truly requires
– The role of AI and automation in prep work

Part 2: What Makes a Good Process – Solution Design (45 mins)
– Designing for multilingual success from day one
– Building modular and scalable content pipelines

Part 3: How to Make and Use an “Artifact” (45 mins)
– What is a localisation artifact?
– How to create and reuse structured language assets

Afternoon Sessions:

Part 4: Building a Localisation Process in Development (1 hr)
– Embedding localisation in agile workflows
– Managing localisation both as a project and BAU

Part 5: Planning Go-Lives (15 mins)
– How to roll out localised releases in waves
– Minimising risk during launches

Part 6: Lessons Learned & Top Tips (45 mins)
– War stories from the field
– Do’s, don’ts, and overlooked opportunities